Customer Service Manager Jobs in Alna, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Augusta, ME (20 miles from Alna, ME)
- 2 days ago
- Augusta, ME (20 miles from Alna, ME)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Sr Customer Experience Manager
- Augusta, ME (20 miles from Alna, ME)
- 9 days ago
- Augusta, ME (20 miles from Alna, ME)
- 9 days ago
at Lumen in Augusta, Maine, United States Job Description About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and...
- Augusta, ME (20 miles from Alna, ME)
- 12 days ago
- Augusta, ME (20 miles from Alna, ME)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator, Corporate
- Augusta, ME (20 miles from Alna, ME)
- 16 days ago
- Augusta, ME (20 miles from Alna, ME)
- 16 days ago
at Wolters Kluwer in Augusta, Maine, United States Job Description Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized...
Strategic Customer Success Manager - Public Sector
- Augusta, ME (20 miles from Alna, ME)
- 18 days ago
- Augusta, ME (20 miles from Alna, ME)
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Retail Customer Service Supervisor
- Augusta, ME (20 miles from Alna, ME)
- 24 days ago
- Augusta, ME (20 miles from Alna, ME)
- 24 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
FT Assistant Manager Customer Service
- Rockland, ME (24 miles from Alna, ME)
- 45+ days ago
- Rockland, ME (24 miles from Alna, ME)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437349 Address: USA-ME-Rockland-75 Maverick Street Store Code: Store 08230 Front End (5151671) Hannaford Supermarkets started out as...
- Boothbay Harbor, ME (16 miles from Alna, ME)
- 60+ days ago
- Boothbay Harbor, ME (16 miles from Alna, ME)
- 60+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 428594 Address: USA-ME-Boothbay Harbor-180 Townsend Avenue Store Code: Store 08143 Front End (5151628) Hannaford Supermarkets started...
Demographic Data for Alna, ME
Moving to Alna, ME? Find some basic demographic data about Alna, ME below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Alna, ME
Highest Education Level
Customer Service Managers in Alna, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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