Customer Service Manager Jobs in New Iberia, LA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-8 of 8 Jobs

Client Service Coordinator

  • Lafayette, LA (24 miles from New Iberia, LA)
  • 11 hours ago
  • Lafayette, LA (24 miles from New Iberia, LA)
  • 11 hours ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A career at Banfield means...

Customer Service Coordinator

  • Lafayette, LA (24 miles from New Iberia, LA)
  • 15 days ago
  • Lafayette, LA (24 miles from New Iberia, LA)
  • 15 days ago

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major...

Client Services Manager - Reserve at River Place

  • Lafayette, LA (24 miles from New Iberia, LA)
  • 15 days ago
  • Lafayette, LA (24 miles from New Iberia, LA)
  • 15 days ago

Assistant Community Manager w/quick growth potential Your Role as a Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing...

Airport Customer Service Supervisor - LFT

  • Lafayette, LA (24 miles from New Iberia, LA)
  • 23 days ago
  • Lafayette, LA (24 miles from New Iberia, LA)
  • 23 days ago

General information Job Title Airport Customer Service Supervisor - LFT Date Tuesday, April 29, 2025 State Louisiana City Lafayatte Base Pay Rate: $ 16.00 Full/Part Time Full Time Exempt or...

Retail Customer Service Supervisor

  • Lafayette, LA (24 miles from New Iberia, LA)
  • 29 days ago
  • Lafayette, LA (24 miles from New Iberia, LA)
  • 29 days ago

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...

Head of Customer Support- Must relocate

  • New Iberia, LA
  • 30+ days ago
  • New Iberia, LA
  • 30+ days ago

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local...

Remote Work

Head of Customer Support

  • New Iberia, LA
  • 45+ days ago
  • New Iberia, LA
  • 45+ days ago

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and were proud of the difference we make to customers, to local communities,...

Remote Work

Client Service Manager

  • Lafayette, LA (24 miles from New Iberia, LA)
  • 60+ days ago
  • Lafayette, LA (24 miles from New Iberia, LA)
  • 60+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Demographic Data for New Iberia, LA

Moving to New Iberia, LA? Find some basic demographic data about New Iberia, LA below.

Local
National
58,602
1,340
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in New Iberia, LA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in New Iberia, LA offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in New Iberia, LA
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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