Customer Service Manager Jobs in Highland Heights, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- West Chester, OH (22 miles from Highland Heights, KY)
- 21 hours ago
- West Chester, OH (22 miles from Highland Heights, KY)
- 21 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Customer Success Manager (CVG)
- Erlanger, KY (6 miles from Highland Heights, KY)
- 1 day ago
- Erlanger, KY (6 miles from Highland Heights, KY)
- 1 day ago
Just like an airline hub that connects customers with their flights, are you the go-to person who connects customers with the right solutions? Then L2 Aviation is looking for you! You will have a...
Invoicing Customer Service Coordinator
- Milford, OH (15 miles from Highland Heights, KY)
- 3 days ago
- Milford, OH (15 miles from Highland Heights, KY)
- 3 days ago
Country USA State Ohio City Milford Descriptions & requirements About the role: As a part of our Billing team, you will specialize in processing payments and billing customers. You will work...
Commercial Insurance Client Service Manager
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 4 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 4 days ago
['Higginbotham', '4.4', 'Commercial Insurance Client Service Manager', 'Apply on employer site', 'Apply now', 'Cincinnati, OH', '', '$55K - $86K', '\xa0', '(Glassdoor est.)'][]
- Blue Ash, OH (17 miles from Highland Heights, KY)
- 5 days ago
- Blue Ash, OH (17 miles from Highland Heights, KY)
- 5 days ago
center experience - 7-10 Supervisory/management experience - 5+ WORKING CONDITIONS Office environment Exposure to moderate noise level Travel may be required Hours may vary CCS530 2025-56931 2025 Here...
Customer Service Lead - Part-Time
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 7 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 10 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 10 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 11 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 11 days ago
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
Retail Customer Service Supervisor
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 12 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Coordinator - Weekends Required
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 13 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 13 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
- Erlanger, KY (6 miles from Highland Heights, KY)
- 13 days ago
- Erlanger, KY (6 miles from Highland Heights, KY)
- 13 days ago
Location: 3721 O Hara Rd, Erlanger, KY 41018 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 14 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 14 days ago
The pay range is $60,000.00 - $120,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and...
Customer Success Manager- Education
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 15 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 15 days ago
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Full Time Customer Experience Manager
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 16 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 16 days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Coordinator - Bilingual (Mandarin)
- Fort Thomas, KY (6 miles from Highland Heights, KY)
- 17 days ago
- Fort Thomas, KY (6 miles from Highland Heights, KY)
- 17 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Demographic Data for Highland Heights, KY
Moving to Highland Heights, KY? Find some basic demographic data about Highland Heights, KY below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Highland Heights, KY
Highest Education Level
Customer Service Managers in Highland Heights, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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