Customer Service Representative Jobs in Highland Heights, KY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Milford, OH (15 miles from Highland Heights, KY)
- 7 days ago
- Milford, OH (15 miles from Highland Heights, KY)
- 7 days ago
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative - PT
- Hebron, KY (15 miles from Highland Heights, KY)
- 3 days ago
- Hebron, KY (15 miles from Highland Heights, KY)
- 3 days ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Pharmacy Customer Service Associate
- Florence, KY (10 miles from Highland Heights, KY)
- moments ago
- Florence, KY (10 miles from Highland Heights, KY)
- moments ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Advisor Float - Centerville
- Mason, OH (24 miles from Highland Heights, KY)
- 1 hour ago
- Mason, OH (24 miles from Highland Heights, KY)
- 1 hour ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Advisor Float - Newport
- Highland Heights, KY
- 1 hour ago
- Highland Heights, KY
- 1 hour ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Associate - Customer Service Center
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 1 hour ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 1 hour ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 3 hours ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 3 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Representative - Cardmember Services
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 3 hours ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 3 hours ago
At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Automotive Customer Service Advisor
- Florence, KY (10 miles from Highland Heights, KY)
- 16 hours ago
- Florence, KY (10 miles from Highland Heights, KY)
- 16 hours ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 19 hours ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 19 hours ago
Job Description: Career Opportunity: Customer Relations Specialist - Better Business Bureau Cincinnati, OH Are you ready to join an organization that sets the standard for ethics and excellence in...
- Cincinnati, OH (9 miles from Highland Heights, KY)
- 1 day ago
- Cincinnati, OH (9 miles from Highland Heights, KY)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...
Private Banking Sr. Client Service Assoc
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 1 day ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 1 day ago
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION The Client...
- Florence, KY (10 miles from Highland Heights, KY)
- 1 day ago
- Florence, KY (10 miles from Highland Heights, KY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 1 day ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Eyewear Customer Service/Sales Advisor
- Newport, KY (4 miles from Highland Heights, KY)
- 2 days ago
- Newport, KY (4 miles from Highland Heights, KY)
- 2 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Demographic Data for Highland Heights, KY
Moving to Highland Heights, KY? Find some basic demographic data about Highland Heights, KY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Highland Heights, KY
Highest Education Level
Customer Service Representatives in Highland Heights, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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