Customer Service Manager Jobs in Dry Ridge, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Hankins Custom Rifles, LLC. is a fast-growing company looking for the right person to join our team. This position is part time/full time and will entail some office work, computer work, website...
Client Service Coordinator - 000672
- Florence, KY (21 miles from Dry Ridge, KY)
- 29 days ago
- Florence, KY (21 miles from Dry Ridge, KY)
- 29 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Erlanger, KY (23 miles from Dry Ridge, KY)
- 60+ days ago
- Erlanger, KY (23 miles from Dry Ridge, KY)
- 60+ days ago
Location: 3721 O Hara Rd, Erlanger, KY 41018 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
Customer Service Representative Specialist
- Florence, KY (21 miles from Dry Ridge, KY)
- 90+ days ago
- Florence, KY (21 miles from Dry Ridge, KY)
- 90+ days ago
Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The...
Demographic Data for Dry Ridge, KY
Moving to Dry Ridge, KY? Find some basic demographic data about Dry Ridge, KY below.
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Salary for Customer Service Manager Jobs in Dry Ridge, KY
Highest Education Level
Customer Service Managers in Dry Ridge, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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