Call Center Representative Jobs in Kansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Philadelphia Insurance Companies
- Leawood, KS
- 1 day ago
- Leawood, KS
- 1 day ago
Job Description Description Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and...
In PersonBILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- MCI Careers
- Wichita, KS
- 1 day ago
- Wichita, KS
- 1 day ago
LOCATION: Wichita, KS POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
In Person Full Timecenter experience preferred Fundamental understanding of electronics required Ability to read and understand technical documents and manuals PC literate with the ability to use Microsoft Word, Excel...
In PersonTechnical Call Center Agent-Bilingual-French
- Panasonic
- Overland Park, KS
- 5 days ago
- Overland Park, KS
- 5 days ago
Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to...
In PersonCustomer Care Associate - Medicaid Call Center (Remote)
- Conduent Incorporated
- KS
- 6 days ago
- KS
- 6 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
RemoteNo prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service....
In PersonCall Center Representative 4X10 Shift Full-Time (4 Days a Week)
- MCI Careers
- Wichita, KS
- 8 days ago
- Wichita, KS
- 8 days ago
Were hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software....
In Person Full TimeLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteCALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- MCI Careers
- Wichita, KS
- 9 days ago
- Wichita, KS
- 9 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
In Person Full Time4X10 Call Center Agent (4-Days, 40hrs./wk)
- MCI Careers
- Wichita, KS
- 10 days ago
- Wichita, KS
- 10 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonCall Center Customer Service Representative
- MCI Careers
- McConnell AFB, KS
- 11 days ago
- McConnell AFB, KS
- 11 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteLOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonBilingual Spanish Call Center Representative
- MCI Careers
- Wichita, KS
- 11 days ago
- Wichita, KS
- 11 days ago
Were looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages....
In PersonPosition: Call Center Agent (In-Office, Day Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday;...
In PersonDemographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas
Highest Education Level
Call Center Representatives in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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