Call Center Representative Jobs in Kansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
CENTER REPRESENTATIVE DO?...
Job Posting Important Recruitment Information for this vacancy: Job Posting closes: 07/01/2025 Supporting Documents Uploaded By: 07/02/2025 Agency Information: Kansas Department of Revenue Revenue...
Remote WorkBILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Wichita, KS
- 10 days ago
- Wichita, KS
- 10 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents uploaded by: Agency Information: Laid out on a 78-acre campus, Larned State...
Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $18.30 ($16.80/hour + $1.50 Nights Differential) Schedule: 4:50 PM - 5:00 AM // Thursday, Friday,...
Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...
POSITION OVERVIEW MCI BPO POSITION RESPONSIBILITIES + Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. + Provide accurate information about products,...
SUMMARY OF POSITION The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone...
Call Center Representative -Pharmacy Technician -Onsite Chandler, AZ
- Independence, KS
- 20 days ago
- Independence, KS
- 20 days ago
Call Center Representative -Pharmacy Technician -Onsite Chandler, AZ Walgreens CHANDLER, AZ 85286 Posted 17 days **Job Description:** **Job Summary** In accordance with state and federal regulations...
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices....
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Remote WorkDemographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas
Highest Education Level
Call Center Representatives in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Microsoft Windows
- Collections
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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