Call Center Representative Jobs in Kansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
SKILLS, EDUCATION, & EXPERIENCE High school diploma or GED required. 1-2 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application...
SEASONAL CUSTOMER EXPERIENCE (CALL CENETER) REPRESENTATIVE - FULL TIME REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER STATUS: NON-EXEMPT LOCATION: CUSTOMER EXPERIENCE CENTER, WICHITA KS...
SEASONAL CUSTOMER EXPERIENCE (CALL CENTER) REPRESENTATIVE (BI-LINGUAL) - FULL TIME REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER STATUS: NON-EXEMPT LOCATION: CUSTOMER EXPERIENCE CENTER, WICHITA KS...
Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
Registration Specialist Call Center (Full Time) Location: Surgery Center - 800 Medical Center Drive ~ Newton, KS 67114 Category: CLINIC OPERATIONS Are you looking to be a part of a compassionate...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Wichita, KS
- 10 days ago
- Wichita, KS
- 10 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
POSITION OVERVIEW: CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety...
Join our team as a Call Center Representative....
Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $18.30 ($16.80/hour + $1.50 Nights Differential) Schedule: 4:50 PM - 5:00 AM // Thursday, Friday,...
SUMMARY OF POSITION The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone...
Department: Health Dept. Pay: $16.87 per hour. Work Schedule: Monday - Friday, 8:00am - 5:00pm Sedgwick County offers a comprehensive benefits package for full-time employees that includes health...
LOCATION Wichita, KS POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
Job Title: Call Center Representative Classification: Non-Exempt, Full-time Reporting Relationship: Reports to the Director of Quality Assurance Supervision Responsibilities: No Essential Role: Provides...
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents uploaded by: Agency Information: Laid out on a 78-acre campus, Larned State...
Client Support Specialist - Greater Kansas City, MO Area
- Overland Park, KS
- 23 days ago
- Overland Park, KS
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Demographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kansas
Highest Education Level
Call Center Representatives in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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