Customer Service Manager Jobs in Overland Park, KS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Client Service Manager Trainee - Achieve July 2025
- Kansas City, MO (21 miles from Overland Park, KS)
- 11 hours ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 11 hours ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Sr. Client Service Manager - PAACCTMGT-Q2-R1
- Kansas City, MO (21 miles from Overland Park, KS)
- 11 hours ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 11 hours ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Grandview, MO (8 miles from Overland Park, KS)
- 1 day ago
- Grandview, MO (8 miles from Overland Park, KS)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote Work- Kansas City, MO (21 miles from Overland Park, KS)
- 3 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 3 days ago
Job Title: Industrial Account Manager Job Objective : To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive...
- Kansas City, KS (21 miles from Overland Park, KS)
- 4 days ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 4 days ago
Account Manager Req #628 Kansas City, KS, USA Job Description Posted Wednesday, April 23, 2025 at 10:00 PM Pay: $68,500.00- $84,500.00- $100,500.00 Pay Grade: S-7 CompaRatio: Standard The Account...
Part Time Customer Service Manager (CEM)
- Lenexa, KS (8 miles from Overland Park, KS)
- 5 days ago
- Lenexa, KS (8 miles from Overland Park, KS)
- 5 days ago
Store - KC-LENEXA, KSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead - Part-Time
- Shawnee Mission, KS (15 miles from Overland Park, KS)
- 7 days ago
- Shawnee Mission, KS (15 miles from Overland Park, KS)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Olathe, KS (10 miles from Overland Park, KS)
- 8 days ago
- Olathe, KS (10 miles from Overland Park, KS)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Customer Service Supervisor
- Merriam, KS (15 miles from Overland Park, KS)
- 10 days ago
- Merriam, KS (15 miles from Overland Park, KS)
- 10 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Book advance, athletics, scholarship, third-party, Kansas Promise, and all other forms of student aid are coordinated with financial aid and/or relevant department. e....
Retail Manager- Customer Experience Manager Part Time
- Kansas City, MO (21 miles from Overland Park, KS)
- 20 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 20 days ago
Store - KC-STATELINE, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Kansas City, KS (21 miles from Overland Park, KS)
- 27 days ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 27 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Demographic Data for Overland Park, KS
Moving to Overland Park, KS? Find some basic demographic data about Overland Park, KS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Overland Park, KS
Highest Education Level
Customer Service Managers in Overland Park, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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