Call Center Representative Jobs in Overland Park, KS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Overland Park, KS
- 2 hours ago
- Overland Park, KS
- 2 hours ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part Time- Philadelphia Insurance Companies
- Leawood, KS (11 miles from Overland Park, KS)
- 1 day ago
- Leawood, KS (11 miles from Overland Park, KS)
- 1 day ago
Job Description Description Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and...
In Personcenter experience preferred Fundamental understanding of electronics required Ability to read and understand technical documents and manuals PC literate with the ability to use Microsoft Word, Excel...
In PersonTechnical Call Center Agent-Bilingual-French
- Panasonic
- Overland Park, KS
- 5 days ago
- Overland Park, KS
- 5 days ago
Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to...
In Person- Hallcon
- Lenexa, KS (8 miles from Overland Park, KS)
- 14 days ago
- Lenexa, KS (8 miles from Overland Park, KS)
- 14 days ago
Position: Call Center Agent (In-Office, Day Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday;...
In Person- Masters Transportation
- Kansas City, MO (21 miles from Overland Park, KS)
- 17 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 17 days ago
Work Location: Headquarters-Kansas City Metro Job Summary: The Call Center Representative serves as the initial point of contact for inbound customer calls....
In Person- Hallcon
- Lenexa, KS (8 miles from Overland Park, KS)
- 28 days ago
- Lenexa, KS (8 miles from Overland Park, KS)
- 28 days ago
Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 for a base rate of $20.30 Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and...
In PersonLife Contact Center Representative
- Auto-Owners Insurance Company
- Kansas City, MO (21 miles from Overland Park, KS)
- 30+ days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 30+ days ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
RemoteClient Support Specialist - Greater Kansas City, MO Area (REMOTE)
- Fidelity Investments
- Overland Park, KS
- 45+ days ago
- Overland Park, KS
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
RemoteClient Support Specialist - Greater Kansas City, MO Area (REMOTE)
- Fidelity
- Kansas City, MO (21 miles from Overland Park, KS)
- 60+ days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 60+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Overland Park...
In Person- NTT America
- Kansas City, MO (21 miles from Overland Park, KS)
- 60+ days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 60+ days ago
Req ID: 352977 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Hybrid- The University of Kansas Health System
- Kansas City, KS (21 miles from Overland Park, KS)
- 90+ days ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 90+ days ago
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
In PersonRegistered Nurse (RN) - Poison Control Call Center Specialist - FT, Evenings/Weekends
- The University of Kansas Health System
- Kansas City, KS (21 miles from Overland Park, KS)
- 90+ days ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 90+ days ago
Registered Nurse (RN) - Poison Control Call Center Specialist - FT, Evenings/WeekendsEvenings - Full Time, Weekend Evenings - Full TimeDelp Pavilion Position Summary / Career Interest: The Poison...
In PersonDemographic Data for Overland Park, KS
Moving to Overland Park, KS? Find some basic demographic data about Overland Park, KS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Overland Park, KS
Highest Education Level
Call Center Representatives in Overland Park, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »