Customer Service Manager Jobs in Urbandale, IA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Des Moines, IA (1 mile from Urbandale, IA)
- 11 hours ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 11 hours ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
We are seeking a talented individual to join our Contact Center team at Mercer. This role will be based in a remote setting. As a supervisor, you will support and develop a team of Benefit...
- Des Moines, IA (1 mile from Urbandale, IA)
- 5 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkSupervisor, Customer Service Management
- Des Moines, IA (1 mile from Urbandale, IA)
- 7 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkManager Client Service Management
- Des Moines, IA (1 mile from Urbandale, IA)
- 11 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 11 days ago
Manager Client Service Management CVS Health - 3.2 Des Moines, IA Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible...
Sr Lead Customer Experience Manager
- Des Moines, IA (1 mile from Urbandale, IA)
- 13 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Des Moines, IA (1 mile from Urbandale, IA)
- 17 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 17 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Client Service Manager Trainee - Achieve July 2025
- West Des Moines, IA (11 miles from Urbandale, IA)
- 30+ days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 30+ days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 30+ days ago
Datavant Client Success Manager in Des Moines , Iowa Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by...
Client Service Manager - Water/Wastewater
- Des Moines, IA (1 mile from Urbandale, IA)
- 45+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 45+ days ago
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Client Services Manager (Work Remotely Anywhere in the U.S.)
- West Des Moines, IA (11 miles from Urbandale, IA)
- 30+ days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 30+ days ago
The Gig: Participate in client meetings including escalation discussions, when needed Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and...
Remote Work- Des Moines, IA (1 mile from Urbandale, IA)
- 60+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 60+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Assistant Manager - Customer Service
- Des Moines, IA (1 mile from Urbandale, IA)
- 60+ days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 60+ days ago
Management to monitor real-time adherence and SLAs Own relationship with the client for all call center related activities Analyze and identify process improvements within our team Coach and manage...
- Ankeny, IA (9 miles from Urbandale, IA)
- 60+ days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 60+ days ago
101462301 Southwest Oralabor Road, Ankeny, Iowa 50021 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
Demographic Data for Urbandale, IA
Moving to Urbandale, IA? Find some basic demographic data about Urbandale, IA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Urbandale, IA
Highest Education Level
Customer Service Managers in Urbandale, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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