Customer Service Manager Jobs in Clive, IA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Des Moines, IA (8 miles from Clive, IA)
- 3 days ago
- Des Moines, IA (8 miles from Clive, IA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Experience Manager - Victoria's Secret - Outlets of Des Moines - Altoona, IA
- Altoona, IA (16 miles from Clive, IA)
- 5 days ago
- Altoona, IA (16 miles from Clive, IA)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
United Customer Service Supervisor-FT-DSM
- Des Moines, IA (8 miles from Clive, IA)
- 7 days ago
- Des Moines, IA (8 miles from Clive, IA)
- 7 days ago
General information Job Title United Customer Service Supervisor-FT-DSM Date Wednesday, August 13, 2025 Entity Unifi Aviation, LLC State Iowa City Des Moines Base Pay Rate: $ 20.75 Full/Part Time...
- West Des Moines, IA (9 miles from Clive, IA)
- 10 days ago
- West Des Moines, IA (9 miles from Clive, IA)
- 10 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Lead - Part-Time
- Des Moines, IA (8 miles from Clive, IA)
- 18 days ago
- Des Moines, IA (8 miles from Clive, IA)
- 18 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Altoona, IA (16 miles from Clive, IA)
- 29 days ago
- Altoona, IA (16 miles from Clive, IA)
- 29 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
- West Des Moines, IA (9 miles from Clive, IA)
- 60+ days ago
- West Des Moines, IA (9 miles from Clive, IA)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Clive, IA
Moving to Clive, IA? Find some basic demographic data about Clive, IA below.
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Salary for Customer Service Manager Jobs in Clive, IA
Highest Education Level
Customer Service Managers in Clive, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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