Call Center Representative Jobs in Clive, IA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Specialist - Work From Home
- Urbandale, IA (8 miles from Clive, IA)
- 3 days ago
- Urbandale, IA (8 miles from Clive, IA)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkContact Center Representative (Starting at 41K + 5K in Company Stock)
- West Des Moines, IA (9 miles from Clive, IA)
- 9 days ago
- West Des Moines, IA (9 miles from Clive, IA)
- 9 days ago
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number...
Sr Email/Chat Contact Center Representative - Banking Support
- Des Moines, IA (8 miles from Clive, IA)
- 17 days ago
- Des Moines, IA (8 miles from Clive, IA)
- 17 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Contact Center Customer Directory Services Representative
- Des Moines, IA (8 miles from Clive, IA)
- 18 days ago
- Des Moines, IA (8 miles from Clive, IA)
- 18 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Remote Call Center Customer Service Representative
- Des Moines, IA (8 miles from Clive, IA)
- 90+ days ago
- Des Moines, IA (8 miles from Clive, IA)
- 90+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkDemographic Data for Clive, IA
Moving to Clive, IA? Find some basic demographic data about Clive, IA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Clive, IA
Highest Education Level
Call Center Representatives in Clive, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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