Customer Service Manager Jobs in Gary, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Flagship Customer Experience Manager- State St Five Below
- Chicago, IL (24 miles from Gary, IN)
- 1 hour ago
- Chicago, IL (24 miles from Gary, IN)
- 1 hour ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Victoria's Secret - Chicago Ridge - Chicago Ridge, IL
- Chicago Ridge, IL (23 miles from Gary, IN)
- 8 hours ago
- Chicago Ridge, IL (23 miles from Gary, IN)
- 8 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Chicago Heights, IL (14 miles from Gary, IN)
- 23 hours ago
- Chicago Heights, IL (14 miles from Gary, IN)
- 23 hours ago
at Mid Town Petroleum Acquisition in Chicago Heights, Illinois, United States Job Description Job Title: Industrial Account Manager Compensation: Base Salary: $50,000 - $80,000, depending on...
- Oak Forest, IL (21 miles from Gary, IN)
- 1 day ago
- Oak Forest, IL (21 miles from Gary, IN)
- 1 day ago
We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution. QXO is a publicly traded company founded by...
- Palos Heights, IL (23 miles from Gary, IN)
- 14 days ago
- Palos Heights, IL (23 miles from Gary, IN)
- 14 days ago
Property & Casualty license Proficiency in Microsoft Office. Appropriate licensing as required. Preferred : Previous insurance knowledge and experience managing client relationships....
Customer Experience Manager-Part Time
- Highland, IN (6 miles from Gary, IN)
- 20 days ago
- Highland, IN (6 miles from Gary, IN)
- 20 days ago
Store - CHI-HIGHLAND, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Lot Coordinator / Customer Service - Full-time
- Blue Island, IL (17 miles from Gary, IN)
- 27 days ago
- Blue Island, IL (17 miles from Gary, IN)
- 27 days ago
Equitable Services Inc. is seeking a motivated Lot Coordinator to join our Blue Island, IL., team. This is a full-time, Monday-Friday position. In this role, you will be responsible for assisting...
Position Summary Manage administrative and other office duties that leave the sales team free to focus on the business of selling ICU products. Responsible for organizational communication &...
Retail Customer Service Supervisor
- Valparaiso, IN (20 miles from Gary, IN)
- 60+ days ago
- Valparaiso, IN (20 miles from Gary, IN)
- 60+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
FT Customer Experience Manager
- Evergreen Park, IL (20 miles from Gary, IN)
- 30+ days ago
- Evergreen Park, IL (20 miles from Gary, IN)
- 30+ days ago
Store - CHI-EVERGREEN PARK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Gary, IN
Moving to Gary, IN? Find some basic demographic data about Gary, IN below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Gary, IN
Highest Education Level
Customer Service Managers in Gary, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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