Customer Service Manager Jobs in Aurora, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager (CVG)
- Erlanger, KY (21 miles from Aurora, IN)
- 1 day ago
- Erlanger, KY (21 miles from Aurora, IN)
- 1 day ago
Just like an airline hub that connects customers with their flights, are you the go-to person who connects customers with the right solutions? Then L2 Aviation is looking for you! You will have a...
- Erlanger, KY (21 miles from Aurora, IN)
- 13 days ago
- Erlanger, KY (21 miles from Aurora, IN)
- 13 days ago
Location: 3721 O Hara Rd, Erlanger, KY 41018 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
Customer Service Coordinator - Bilingual (Mandarin)
- Covington, KY (23 miles from Aurora, IN)
- 17 days ago
- Covington, KY (23 miles from Aurora, IN)
- 17 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Customer Service Coordinator - Bilingual (Mandarin)
- Erlanger, KY (21 miles from Aurora, IN)
- 17 days ago
- Erlanger, KY (21 miles from Aurora, IN)
- 17 days ago
Country USA State Kentucky City Erlanger Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Airport Customer Service Supervisor (BA) - CVG
- Hebron, KY (13 miles from Aurora, IN)
- 18 days ago
- Hebron, KY (13 miles from Aurora, IN)
- 18 days ago
General information Job Title Airport Customer Service Supervisor (BA) - CVG Date Wednesday, June 11, 2025 Entity Unifi Aviation, LLC State Kentucky City Hebron Base Pay Rate: $ 22.00 Full/Part...
Customer Support Manager (H/F)
- Walton, KY (21 miles from Aurora, IN)
- 22 days ago
- Walton, KY (21 miles from Aurora, IN)
- 22 days ago
CUSTOMER SUPPORT MANAGER (H/F) (M/F) SAFRAN LANDING SYSTEMS KENTUCKY, LLC Walton - USA Permanent contract hier SAFRAN LANDING SYSTEMS KENTUCKY, LLC recruits : Safran est un groupe international de...
The Mgr Customer Services manages customer service representatives and interacts with clients to ensure high quality customer service and facilities-related issues are resolved on a timely basis....
- Walton, KY (21 miles from Aurora, IN)
- 25 days ago
- Walton, KY (21 miles from Aurora, IN)
- 25 days ago
CUSTOMER SUPPORT MANAGER Company : Safran Landing Systems Job field : Customer services and support Location : Walton, Kentucky, Kentucky, United States Contract type : Permanent Contract duration...
- Florence, KY (18 miles from Aurora, IN)
- 30+ days ago
- Florence, KY (18 miles from Aurora, IN)
- 30+ days ago
Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The...
Demographic Data for Aurora, IN
Moving to Aurora, IN? Find some basic demographic data about Aurora, IN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Aurora, IN
Highest Education Level
Customer Service Managers in Aurora, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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