Customer Service Manager Jobs in Rosemont, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Chicago Ridge - Chicago Ridge, IL
- Chicago Ridge, IL (21 miles from Rosemont, IL)
- 5 hours ago
- Chicago Ridge, IL (21 miles from Rosemont, IL)
- 5 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Coordinator CDH Interventional Holding/Recovery Part-time Days
- Winfield, IL (15 miles from Rosemont, IL)
- 8 hours ago
- Winfield, IL (15 miles from Rosemont, IL)
- 8 hours ago
Description The Customer Service Coordinator reflects the mission, vision, and values of Northwestern Medicine Health Care, adheres to the organizations Code of Ethics and Corporate Compliance...
Client Services Coordinator, Ancillary Benefits
- Chicago, IL (13 miles from Rosemont, IL)
- 21 hours ago
- Chicago, IL (13 miles from Rosemont, IL)
- 21 hours ago
Client Services Coordinator, Ancillary Benefits 3.5 3.5 out of 5 stars Chicago, IL 60654 About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide...
- Schaumburg, IL (9 miles from Rosemont, IL)
- 1 day ago
- Schaumburg, IL (9 miles from Rosemont, IL)
- 1 day ago
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of...
Real Estate & Customer Experience Manager
- Chicago, IL (13 miles from Rosemont, IL)
- 1 day ago
- Chicago, IL (13 miles from Rosemont, IL)
- 1 day ago
Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative...
Defined Contribution Client Success Manager - (Vir
- Chicago, IL (13 miles from Rosemont, IL)
- 1 day ago
- Chicago, IL (13 miles from Rosemont, IL)
- 1 day ago
at Alight Solutions LLC in Chicago, Illinois, United States Job Description Defined Contribution Client Success Manager Are you a solutions orientated expert in defined contribution? Do you have...
SAP Concur - Client Success Manager - Strategic (Tempe)
- Oak Brook, IL (13 miles from Rosemont, IL)
- 1 day ago
- Oak Brook, IL (13 miles from Rosemont, IL)
- 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Director of Client Services-Northeast
- Chicago, IL (13 miles from Rosemont, IL)
- 1 day ago
- Chicago, IL (13 miles from Rosemont, IL)
- 1 day ago
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices....
Manager, Client Service, Investment Operations
- Chicago, IL (13 miles from Rosemont, IL)
- 2 days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 2 days ago
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud...
Sr. Customer Service Supervisor
- Chicago, IL (13 miles from Rosemont, IL)
- 2 days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 2 days ago
Littelfuse is one of Americas Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global...
Account Manager - Truck Transport
- Lombard, IL (10 miles from Rosemont, IL)
- 2 days ago
- Lombard, IL (10 miles from Rosemont, IL)
- 2 days ago
Job Type Full-time Description Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager of Truck...
Remote WorkSenior Client Services Manager, Carrier Practice
- Rolling Meadows, IL (8 miles from Rosemont, IL)
- 3 days ago
- Rolling Meadows, IL (8 miles from Rosemont, IL)
- 3 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Remote WorkSAP Concur - Client Success Manager - Strategic
- Oak Brook, IL (11 miles from Rosemont, IL)
- 3 days ago
- Oak Brook, IL (11 miles from Rosemont, IL)
- 3 days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Supervisor Customer Service - MDW
- Chicago, IL (13 miles from Rosemont, IL)
- 3 days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 3 days ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Marketing and Customer Experience Manager
- Chicago, IL (13 miles from Rosemont, IL)
- 4 days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 4 days ago
at Fortinet in Chicago, Illinois, United States Job Description We are looking for an experienced, professional, Marketing Customer Experience Manager to support the development, execution, and...
Demographic Data for Rosemont, IL
Moving to Rosemont, IL? Find some basic demographic data about Rosemont, IL below.
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Salary for Customer Service Manager Jobs in Rosemont, IL
Highest Education Level
Customer Service Managers in Rosemont, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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