Customer Service Manager Jobs in Niles, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (4 miles from Niles, IL)
- 7 days ago
- Des Plaines, IL (4 miles from Niles, IL)
- 7 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (11 miles from Niles, IL)
- 2 days ago
- Rolling Meadows, IL (11 miles from Niles, IL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (11 miles from Niles, IL)
- 45+ days ago
- Rolling Meadows, IL (11 miles from Niles, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (11 miles from Niles, IL)
- 45+ days ago
- Rolling Meadows, IL (11 miles from Niles, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (11 miles from Niles, IL)
- 60+ days ago
- Rolling Meadows, IL (11 miles from Niles, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (16 miles from Niles, IL)
- 60+ days ago
- Hinsdale, IL (16 miles from Niles, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Supervisor - Full Time
- Chicago, IL (11 miles from Niles, IL)
- 6 hours ago
- Chicago, IL (11 miles from Niles, IL)
- 6 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
CS Customer Service Manager Job Wheeling, IL
- Wheeling, IL (8 miles from Niles, IL)
- 10 hours ago
- Wheeling, IL (8 miles from Niles, IL)
- 10 hours ago
Website Job Duties and Responsibilities We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Lead - Part-Time
- Melrose Park, IL (9 miles from Niles, IL)
- 22 hours ago
- Melrose Park, IL (9 miles from Niles, IL)
- 22 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Chicago, IL (11 miles from Niles, IL)
- 22 hours ago
- Chicago, IL (11 miles from Niles, IL)
- 22 hours ago
Client Services Coordinator Job Description- Hybrid- Chicago office The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional...
Senior Client Services Manager, Risk
- Rolling Meadows, IL (11 miles from Niles, IL)
- 1 day ago
- Rolling Meadows, IL (11 miles from Niles, IL)
- 1 day ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
- Hanover Park, IL (17 miles from Niles, IL)
- 1 day ago
- Hanover Park, IL (17 miles from Niles, IL)
- 1 day ago
General Information Job ID ATR52934 Posting Job Title Sr. Coord, Customer Service Locations IL Hanover Park Employment Type Full Time Date Posted 03-Jul-2025 Relocation Support No Description &...
CS Customer Service Manager Job
- Wheeling, IL (8 miles from Niles, IL)
- 1 day ago
- Wheeling, IL (8 miles from Niles, IL)
- 1 day ago
Website We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Coordinator, Corporate
- Chicago, IL (11 miles from Niles, IL)
- 1 day ago
- Chicago, IL (11 miles from Niles, IL)
- 1 day ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Byram Healthcare Supervisor, Customer Service
- Downers Grove, IL (18 miles from Niles, IL)
- 1 day ago
- Downers Grove, IL (18 miles from Niles, IL)
- 1 day ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Demographic Data for Niles, IL
Moving to Niles, IL? Find some basic demographic data about Niles, IL below.
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Salary for Customer Service Manager Jobs in Niles, IL
Highest Education Level
Customer Service Managers in Niles, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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