Customer Service Manager Jobs in Glencoe, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (11 miles from Glencoe, IL)
- 8 days ago
- Des Plaines, IL (11 miles from Glencoe, IL)
- 8 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Chicago, IL (16 miles from Glencoe, IL)
- 21 hours ago
- Chicago, IL (16 miles from Glencoe, IL)
- 21 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Customer Service Supervisor - Full Time
- Chicago, IL (16 miles from Glencoe, IL)
- 1 day ago
- Chicago, IL (16 miles from Glencoe, IL)
- 1 day ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
CS Customer Service Manager Job Wheeling, IL
- Wheeling, IL (8 miles from Glencoe, IL)
- 1 day ago
- Wheeling, IL (8 miles from Glencoe, IL)
- 1 day ago
Website Job Duties and Responsibilities We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Lead - Part-Time
- Melrose Park, IL (16 miles from Glencoe, IL)
- 2 days ago
- Melrose Park, IL (16 miles from Glencoe, IL)
- 2 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Chicago, IL (16 miles from Glencoe, IL)
- 2 days ago
- Chicago, IL (16 miles from Glencoe, IL)
- 2 days ago
Client Services Coordinator Job Description- Hybrid- Chicago office The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional...
Senior Client Services Manager, Risk
- Rolling Meadows, IL (14 miles from Glencoe, IL)
- 2 days ago
- Rolling Meadows, IL (14 miles from Glencoe, IL)
- 2 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
- Hanover Park, IL (22 miles from Glencoe, IL)
- 2 days ago
- Hanover Park, IL (22 miles from Glencoe, IL)
- 2 days ago
General Information Job ID ATR52934 Posting Job Title Sr. Coord, Customer Service Locations IL Hanover Park Employment Type Full Time Date Posted 03-Jul-2025 Relocation Support No Description &...
CS Customer Service Manager Job
- Wheeling, IL (8 miles from Glencoe, IL)
- 2 days ago
- Wheeling, IL (8 miles from Glencoe, IL)
- 2 days ago
Website We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Coordinator, Corporate
- Chicago, IL (16 miles from Glencoe, IL)
- 3 days ago
- Chicago, IL (16 miles from Glencoe, IL)
- 3 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Chicago, IL (16 miles from Glencoe, IL)
- 3 days ago
- Chicago, IL (16 miles from Glencoe, IL)
- 3 days ago
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain...
Remote WorkClient Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (14 miles from Glencoe, IL)
- 4 days ago
- Rolling Meadows, IL (14 miles from Glencoe, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Team Lead (Bilingual)
- Park City, IL (15 miles from Glencoe, IL)
- 4 days ago
- Park City, IL (15 miles from Glencoe, IL)
- 4 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Supervisor Customer Service (Call Center)
- Oakbrook Terrace, IL (20 miles from Glencoe, IL)
- 4 days ago
- Oakbrook Terrace, IL (20 miles from Glencoe, IL)
- 4 days ago
Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work...
- Chicago, IL (16 miles from Glencoe, IL)
- 4 days ago
- Chicago, IL (16 miles from Glencoe, IL)
- 4 days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Demographic Data for Glencoe, IL
Moving to Glencoe, IL? Find some basic demographic data about Glencoe, IL below.
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Salary for Customer Service Manager Jobs in Glencoe, IL
Highest Education Level
Customer Service Managers in Glencoe, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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