Customer Service Manager Jobs in Glen Carbon, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Richmond Heights, MO (22 miles from Glen Carbon, IL)
- 2 days ago
- Richmond Heights, MO (22 miles from Glen Carbon, IL)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Enterprise Customer Success Manager, Nursing Health Education (Remote)
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 3 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 3 days ago
Enterprise Customer Success Manager Are you a skilled relationship builder with a passion for customer success? Are you a customer focused account strategist? About our Team The eCSM will...
Remote WorkDirector, Client Services - Remote in St. Louis, MO
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 6 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 6 days ago
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start...
Remote WorkAssociate Client Service Manager
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 7 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager - Family Office
- Clayton, MO (21 miles from Glen Carbon, IL)
- 9 days ago
- Clayton, MO (21 miles from Glen Carbon, IL)
- 9 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 21 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 21 days ago
Customer Service Supervisor Job Category: Store Operations Requisition Number: CUSTO046890 Posting Details Posted: June 9, 2025 Full-Time On-site Locations Showing 1 location Saint Louis, MO...
Customer Support Manager - Iowa
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 23 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 23 days ago
Customer Support Manager - Iowa Motorola Solutions paid holidays, 401(k) United States, Missouri, St. Louis Jun 05, 2025 Company Overview At Motorola Solutions, we believe that everything starts...
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 26 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 26 days ago
Job Overview Lead, mentor, and supervise the Transmission and Distribution Project Services Customer Service team as they satisfy, transact, communicate and resolve business solutions with our...
Client Service Coordinator - 001134
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 30+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 30+ days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Branch Customer Service Coordinator / Monday - Friday (Day Shift)
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 30+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 30+ days ago
center Experience utilizing multi-line phone-system....
Security Client Services Manager
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of representing...
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
Client Success Manager Abstrakt Marketing Group Saint Louis, MO Full Time JOB DESCRIPTION The Salesforce Client Success Manager at Abstrakt Cloud Solutions plays a key role in ensuring client...
Customer Service Coordinator/Dispatch
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 60+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 60+ days ago
Who is Tech Electronics? We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization...
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 90+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 90+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 90+ days ago
Founded in 1925, Duke Manufacturing is a privately held manufacturer of food service equipment designed to address the most important needs in customers' food service operations. Our Purpose is to...
Demographic Data for Glen Carbon, IL
Moving to Glen Carbon, IL? Find some basic demographic data about Glen Carbon, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Glen Carbon, IL
Highest Education Level
Customer Service Managers in Glen Carbon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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