Call Center Representative Jobs in Glen Carbon, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
This job was posted by : For more information, please see: **Job Summary:**We are looking for a Call Center Representative to join their team....
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 8 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 8 days ago
Call Center Agent St. Louis, MO Description Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to...
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 14 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 14 days ago
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
- Clayton, MO (21 miles from Glen Carbon, IL)
- 18 days ago
- Clayton, MO (21 miles from Glen Carbon, IL)
- 18 days ago
Company Description Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Call Center Representative (Telecom)
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 21 days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 21 days ago
It's more than a career, it's a calling. MO-SSM Health Integrated Health Technologies Worker Type: Regular Job Summary: Answers incoming calls and performs triage of inquiries. Job...
High Volume Call Center Representative
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 30+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 30+ days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
Previous retail, merchandising and/or call center experience required....
Client Relations Specialist - Bookkeeping
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
- Saint Louis, MO (15 miles from Glen Carbon, IL)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time St. Louis, Missouri, United States Description This is a fully and permanently remote work from home opportunity...
Remote WorkDemographic Data for Glen Carbon, IL
Moving to Glen Carbon, IL? Find some basic demographic data about Glen Carbon, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Glen Carbon, IL
Highest Education Level
Call Center Representatives in Glen Carbon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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