Customer Service Manager Jobs in Champaign, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager (Route & Account Management) - Urbana, IL
- Compass Group
- Urbana, IL (1 mile from Champaign, IL)
- 45+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 45+ days ago
Job Summary: The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing daytoday operations....
In Person- DHL
- Rantoul, IL (14 miles from Champaign, IL)
- 60+ days ago
- Rantoul, IL (14 miles from Champaign, IL)
- 60+ days ago
CustomerService Manager Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that...
In PersonAssociate Director, Customer Service
- Human Kinetics
- Champaign, IL
- 60+ days ago
- Champaign, IL
- 60+ days ago
Salary Range: The salary range for this position is $56,300 - $72,100, with an expected starting salary between $56,300 - $62,000, based on experience and qualifications. Eligibility for remote...
In Person- Flex-N-Gate
- Urbana, IL (1 mile from Champaign, IL)
- 60+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 60+ days ago
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital...
In PersonDemographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Champaign, IL
Highest Education Level
Customer Service Managers in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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