Customer Service Representative Jobs in Champaign, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Store Customer Service Specialist
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Part-Time Customer Service and Animal Care Staff
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
Position Type: Environmental Date Posted: 4/27/2025 Location: Anita Purves Nature Center Additional Information: Show/Hide Number of Positions: 1 Pay Rate: $15.25/hr. Hours: Applicant...
Part-time Waiting Room Customer Service Attendant
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
Overview The Waiting Room-Customer Service Attendant is responsible for providing excellent customer service. Oversees the day-to-day operations of the HVI and Surgical Waiting Rooms, checking...
Retail Store Customer Service Specialist
- Urbana, IL (1 mile from Champaign, IL)
- 3 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Pharmacy Customer Service Associate
- Mahomet, IL (11 miles from Champaign, IL)
- 3 days ago
- Mahomet, IL (11 miles from Champaign, IL)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative, Days
- Urbana, IL (1 mile from Champaign, IL)
- 5 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 5 days ago
Store 4701413: 507 W University, Urbana, Illinois 61801 Availability - Shift/Days Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4700103: 1713 W John St, Champaign, Illinois 61821 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4700103: 1713 W John St, Champaign, Illinois 61821 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
at Ollie's Bargain Outlet, Inc. in Champaign, Illinois, United States Job Description Join our team and live the Ollie-tude! : ( Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to...
Retail Customer Service Cashier
- Tuscola, IL (21 miles from Champaign, IL)
- 11 days ago
- Tuscola, IL (21 miles from Champaign, IL)
- 11 days ago
Req ID: 459459 Address: I-57, Exit 212 - NWC Tuscola, IL, 61953 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Customer Service Representative - Small Animal Clinic
- Urbana, IL (1 mile from Champaign, IL)
- 14 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 14 days ago
Customer Service Representative - Small Animal Clinic Veterinary Teaching Hospital In 2024 Forbes ranked the University of Illinois Urbana-Champaign as #13 among all US public colleges, on the basis...
Customer Service Representative, PT Days
- Urbana, IL (1 mile from Champaign, IL)
- 14 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 14 days ago
Store 4700159: 1809 N Cunningham Ave, Urbana, Illinois 61802 Availability - Shift/Days Part time Day Shift - All Days Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, Overnights
- Savoy, IL (4 miles from Champaign, IL)
- 15 days ago
- Savoy, IL (4 miles from Champaign, IL)
- 15 days ago
Store 4701400: 407-A N Dunlap, Savoy, Illinois 61874 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Waiting Room Customer Service Attendant
- Urbana, IL (1 mile from Champaign, IL)
- 17 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 17 days ago
Overview The Waiting Room-Customer Service Attendant is responsible for providing excellent customer service. Oversees the day-to-day operations of the HVI and Surgical Waiting Rooms, checking...
Demographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Champaign, IL
Highest Education Level
Customer Service Representatives in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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