Customer Service Representative Jobs in Champaign, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
$1,500 Sign on Bonus (paid at 90 days of service) Pay rate: $22.75/hour-$27.00/hour, plus commission Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its...
Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer...
Customer Service Representative
- Urbana, IL (1 mile from Champaign, IL)
- 2 hours ago
- Urbana, IL (1 mile from Champaign, IL)
- 2 hours ago
Store 4701434: 810 W Green, Urbana, Illinois 61801 Shift Availability Days - Evenings - Overnight Job Type Part time Customer Service Representative We want you to join our team as a Customer Service...
Insurance Sales Agent - Customer Service
- Urbana, IL (1 mile from Champaign, IL)
- 12 hours ago
- Urbana, IL (1 mile from Champaign, IL)
- 12 hours ago
Sign-On Bonus Opportunity of up to $1,000* Pay Range: $15 - $17 / hour Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have...
Valet Customer Service Attendant
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
- Urbana, IL (1 mile from Champaign, IL)
- 1 day ago
Overview The Valet Customer Service Attendant greets and assists patients and visitors. Provides valet services. Develops and maintains excellent public relations and customer service. Assists...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Savoy, IL (4 miles from Champaign, IL)
- 7 days ago
- Savoy, IL (4 miles from Champaign, IL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Rantoul, IL (14 miles from Champaign, IL)
- 7 days ago
- Rantoul, IL (14 miles from Champaign, IL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Urbana, IL (1 mile from Champaign, IL)
- 7 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Representative, Full or Part Time
- Champaign, IL
- 8 days ago
- Champaign, IL
- 8 days ago
Store 4701399: 1601 W Springfield Ave, Champaign, Illinois 61821 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative (Day) - SYGMA - US
- Champaign, IL
- 8 days ago
- Champaign, IL
- 8 days ago
Experience 1 year prior outside foodservice sales coordination or customer support experience Preferred: Previous call center experience Professional Skills Strong telephone communication skills Able...
The Account Manager is the primary liaison for our valued dealers, contractors, and end customers, ensuring exceptional experience with our high-quality athletic facility equipment throughout the...
Customer Service Representative - Veterinary Teaching Hospital - 1031755-6689
- Urbana, IL (1 mile from Champaign, IL)
- 16 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 16 days ago
, the Customer Service Representative will represent the Veterinary Teaching Hospital in all communications with referring veterinarians, clients, faculty, staff, and students....
Demographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Champaign, IL
Highest Education Level
Customer Service Representatives in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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