Customer Service Manager Jobs in Idaho

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 21 Jobs

Customer Success Manager, Digital Solutions

  • Boise, ID
  • 11 hours ago
  • Boise, ID
  • 11 hours ago

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want...

Customer Service Coordinator, Corporate

  • Boise, ID
  • 3 days ago
  • Boise, ID
  • 3 days ago

at Wolters Kluwer in Boise, Idaho, United States Job Description Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized...

Retail Cashier and Customer Service Lead

  • Moscow, ID
  • 4 days ago
  • Moscow, ID
  • 4 days ago

at Tri-State Outfitters / Sportsman & Ski Haus in Moscow, Idaho, United States Job Description Overview: As the Retail Cashier and Customer Service Lead, you will lead a team charged with creating...

Strategic Customer Success Manager - Public Sector

  • Boise, ID
  • 4 days ago
  • Boise, ID
  • 4 days ago

This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....

Senior Manager Client Services Benefits

  • Meridian, ID
  • 4 days ago
  • Meridian, ID
  • 4 days ago

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...

Customer Experience Manager- PT

  • Boise, ID
  • 5 days ago
  • Boise, ID
  • 5 days ago

Store - BOISE, IDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...

Customer Experience Manager

  • Nampa, ID
  • 6 days ago
  • Nampa, ID
  • 6 days ago

This open position will be used to fill the CXM position in Caldwell, Nampa, Meridian, or Boise. Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that...

Customer Support Manager

  • Boise, ID
  • 11 days ago
  • Boise, ID
  • 11 days ago

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...

Director, Customer Service Operations - 2025-919-2367

  • Boise, ID
  • 12 days ago
  • Boise, ID
  • 12 days ago

at PacificSource in Boise, Idaho, United States Job Description Provide dynamic leadership for Customer Service management team and agents....

Director, Customer Service Operations

  • Boise, ID
  • 12 days ago
  • Boise, ID
  • 12 days ago

Essential Responsibilities: Provide dynamic leadership for Customer Service management team and agents....

Manager Client Services Ops - Majors

  • Meridian, ID
  • 17 days ago
  • Meridian, ID
  • 17 days ago

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Temporary Customer Service Professional I

  • ID
  • 24 days ago
  • ID
  • 24 days ago

What You Bring to Cambia Qualifications: High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...

Remote Work

Client Service Coordinator - 001933

  • Boise, ID
  • 24 days ago
  • Boise, ID
  • 24 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Customer Service Manager

  • Kuna, ID
  • 24 days ago
  • Kuna, ID
  • 24 days ago

What you'll do As a Wendys Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer....

Demographic Data for Idaho

Moving to Idaho? Find some basic demographic data about Idaho below.


Local
National
1,838,341
54,363

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Manager Jobs in Idaho

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Idaho offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Idaho
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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