Customer Service Manager Jobs in Idaho
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Red Hat Technical Account Manager - OpenShift Container Platform in Boise , Idaho About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as...
Remote WorkOracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Boise, ID
- 5 days ago
- Boise, ID
- 5 days ago
at Oracle in Boise, Idaho, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP )...
**Hybrid role - open to discussing combination in office and remote schedule Job purpose As the first point of contact for the majority of our consumer and customer inquiries, the Customer Care...
What You Bring to Cambia Qualifications: High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
Remote WorkTemporary Customer Service Professional I - R-5707-4185
- Lewiston, ID
- 7 days ago
- Lewiston, ID
- 7 days ago
at Cambia Health Solutions in Lewiston, Idaho, United States Job Description May 12th, 2025 High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer...
at Cambia Health Solutions in Boise, Idaho, United States Job Description May 12th, 2025 High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer...
Temporary Customer Service Professional I - R-5707_2-4185
- Coeur d Alene, ID
- 7 days ago
- Coeur d Alene, ID
- 7 days ago
at Cambia Health Solutions in Coeur d'Alene, Idaho, United States Job Description May 12th, 2025 High school diploma or equivalent 6 months of customer service call center experience; or 6 months of...
Temporary Customer Service Professional I - R-5707_13-4185
- Pocatello, ID
- 7 days ago
- Pocatello, ID
- 7 days ago
at Cambia Health Solutions in Pocatello, Idaho, United States Job Description May 12th, 2025 High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer...
What You Bring to Cambia Qualifications: High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
Remote Workat Norstella in Boise, Idaho, United States Job Description Client Success Manager Company: Evaluate Location: Remote, United States Date Posted: Mar 12, 2025 Employment Type: Full Time Job ID:...
at Cribl, Inc in Boise, Idaho, United States Job Description Manage an industry leading team. Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. Review Cases,...
JOB SUMMARY This role focuses on delivering top-notch service to key clients, requiring fluency in Mandarin, using the Straight2bank platform and resolving various cash-related issues. You will be...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkSummary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
at Logicalis, Inc. in Boise, Idaho, United States Job Description Develops and maintains strong understanding of customer's business, including their goals, strategy, and challenges and applies...
Demographic Data for Idaho
Moving to Idaho? Find some basic demographic data about Idaho below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Idaho
Highest Education Level
Customer Service Managers in Idaho offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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