Customer Service Manager Jobs in Idaho
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want...
at Wolters Kluwer in Boise, Idaho, United States Job Description Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized...
at Tri-State Outfitters / Sportsman & Ski Haus in Moscow, Idaho, United States Job Description Overview: As the Retail Cashier and Customer Service Lead, you will lead a team charged with creating...
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Store - BOISE, IDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
This open position will be used to fill the CXM position in Caldwell, Nampa, Meridian, or Boise. Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that...
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
at PacificSource in Boise, Idaho, United States Job Description Provide dynamic leadership for Customer Service management team and agents....
Essential Responsibilities: Provide dynamic leadership for Customer Service management team and agents....
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Victor, ID
- 20 days ago
- Victor, ID
- 20 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
What You Bring to Cambia Qualifications: High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
Remote WorkIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
What you'll do As a Wendys Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer....
Demographic Data for Idaho
Moving to Idaho? Find some basic demographic data about Idaho below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Idaho
Highest Education Level
Customer Service Managers in Idaho offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Account Management
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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