Customer Service Manager Jobs in Kailua, HI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Honolulu, HI (9 miles from Kailua, HI)
- 3 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 3 days ago
At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be...
FY26 US Seasonal Tax-Private Client Services Manager
- Honolulu, HI (9 miles from Kailua, HI)
- 7 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 7 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Honolulu, HI (9 miles from Kailua, HI)
- 7 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 7 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkSr Customer Experience Manager
- Honolulu, HI (9 miles from Kailua, HI)
- 7 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 7 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Mcbh Kaneohe Bay, HI (4 miles from Kailua, HI)
- 9 days ago
- Mcbh Kaneohe Bay, HI (4 miles from Kailua, HI)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Honolulu, HI (9 miles from Kailua, HI)
- 11 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Honolulu, HI (9 miles from Kailua, HI)
- 12 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 12 days ago
Manager, Customer Relations Hawaii Gas - 3.6 Honolulu, HI Job Details Full-time $88,436 - $117,915 a year 1 day ago Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Management...
Customer Service Coordinator, Corporate
- Honolulu, HI (9 miles from Kailua, HI)
- 16 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 16 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Strategic Customer Success Manager - Public Sector
- Honolulu, HI (9 miles from Kailua, HI)
- 18 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
- Honolulu, HI (9 miles from Kailua, HI)
- 24 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 24 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Administrator/Customer Service (Kaimuki/Diamond Head)
- Honolulu, HI (9 miles from Kailua, HI)
- 30+ days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 30+ days ago
Full-time, Administrative Assistant Location: Kaimuki/Diamondhead Industry: Cemetery/Funeral Schedule: Monday through Friday from 8am to 4:30pm Pay: $20.00/hr. Parking: Free, On site Candidates...
- Honolulu, HI (9 miles from Kailua, HI)
- 60+ days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 60+ days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Demographic Data for Kailua, HI
Moving to Kailua, HI? Find some basic demographic data about Kailua, HI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Kailua, HI
Highest Education Level
Customer Service Managers in Kailua, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »