Customer Service Manager Jobs in Suwanee, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Alpharetta, GA (12 miles from Suwanee, GA)
- 7 hours ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 7 hours ago
it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our...
- Alpharetta, GA (9 miles from Suwanee, GA)
- 1 day ago
- Alpharetta, GA (9 miles from Suwanee, GA)
- 1 day ago
it's what's inside that counts _______________________________ Theres more to CMC than our products and the buildings, structures, and roads they go into. At CMC, its the people inside our...
- Sandy Springs, GA (19 miles from Suwanee, GA)
- 2 days ago
- Sandy Springs, GA (19 miles from Suwanee, GA)
- 2 days ago
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain...
Remote WorkPosition Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Vinings, GA (24 miles from Suwanee, GA)
- 3 days ago
- Vinings, GA (24 miles from Suwanee, GA)
- 3 days ago
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service...
- Alpharetta, GA (12 miles from Suwanee, GA)
- 4 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 4 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Peachtree Corners, GA (10 miles from Suwanee, GA)
- 7 days ago
- Peachtree Corners, GA (10 miles from Suwanee, GA)
- 7 days ago
Location: Peachtree Corners, US-GA Rate: Not Specified Type: Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues...
Client Services Coordinator (Entry-Level)
- Alpharetta, GA (12 miles from Suwanee, GA)
- 8 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 8 days ago
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college...
Entry Level Customer Service Manager
- Alpharetta, GA (12 miles from Suwanee, GA)
- 10 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 10 days ago
Impeccable communication skills (written and verbal) Adaptable personality Those with experience in the following categories tend to do well in this role: Sales, marketing, customer service, retail, athletics...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Alpharetta, GA (12 miles from Suwanee, GA)
- 13 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 13 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote Work- Chamblee, GA (15 miles from Suwanee, GA)
- 14 days ago
- Chamblee, GA (15 miles from Suwanee, GA)
- 14 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
PT Customer Experience Manager
- Buford, GA (5 miles from Suwanee, GA)
- 14 days ago
- Buford, GA (5 miles from Suwanee, GA)
- 14 days ago
Store - ATL-MALL OF GEORGIA, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail Customer Service Supervisor
- Snellville, GA (18 miles from Suwanee, GA)
- 15 days ago
- Snellville, GA (18 miles from Suwanee, GA)
- 15 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Snellville, GA (18 miles from Suwanee, GA)
- 17 days ago
- Snellville, GA (18 miles from Suwanee, GA)
- 17 days ago
Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity,...
Client Success Manager (Hybrid)
- Alpharetta, GA (12 miles from Suwanee, GA)
- 18 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 18 days ago
Please note: This is a hybrid role that can be based out of any of our Medicus IT office locations. Overview: The CSM will be responsible for building and maintaining strong relationships with our...
Demographic Data for Suwanee, GA
Moving to Suwanee, GA? Find some basic demographic data about Suwanee, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Suwanee, GA
Highest Education Level
Customer Service Managers in Suwanee, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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