Customer Service Manager Jobs in Savannah, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Bluffton, SC (20 miles from Savannah, GA)
- 9 days ago
- Bluffton, SC (20 miles from Savannah, GA)
- 9 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 503023 Address: USA-SC-Bluffton-210 Okatie Village Dr Store Code: Store 02691 Front End (7236732) Food Lion has been providing an...
In PersonFT Manager Customer Service (H)
- Food Lion
- Port Wentworth, GA (9 miles from Savannah, GA)
- 12 days ago
- Port Wentworth, GA (9 miles from Savannah, GA)
- 12 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 502566 Address: USA-GA-Port Wentworth-7306 Hwy 21, Suite 307 Store Code: Store 02694 Front End (7236793) Food Lion has been providing...
In PersonFull Time Customer Experience Manager
- Michaels Stores
- Pooler, GA (9 miles from Savannah, GA)
- 13 days ago
- Pooler, GA (9 miles from Savannah, GA)
- 13 days ago
Store - POOLER, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
In Person Full TimeExperienced Call Center Client Services Manager
- MCI Careers
- Garden City, GA (5 miles from Savannah, GA)
- 13 days ago
- Garden City, GA (5 miles from Savannah, GA)
- 13 days ago
LOCATION: Savannah, GA POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In Person- MCI Careers
- Garden City, GA (5 miles from Savannah, GA)
- 16 days ago
- Garden City, GA (5 miles from Savannah, GA)
- 16 days ago
REQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a supervisory role. Associates degree or equivalent combination of education and experience....
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonArea Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations,...
In PersonDemographic Data for Savannah, GA
Moving to Savannah, GA? Find some basic demographic data about Savannah, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Savannah, GA
Highest Education Level
Customer Service Managers in Savannah, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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