Customer Service Manager Jobs in Dunwoody, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director/Senior Director of Client Service Operations
- Atlanta, GA (16 miles from Dunwoody, GA)
- 10 hours ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 10 hours ago
Overview The Director/Senior Director of Client Service Operations leads the teams powering Origami Risk's Professional Services and Client Success organizations. This leader's organization drives...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 15 hours ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 15 hours ago
ABOUT US We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets: the US, UK,...
- Kennesaw, GA (16 miles from Dunwoody, GA)
- 1 day ago
- Kennesaw, GA (16 miles from Dunwoody, GA)
- 1 day ago
The CSS simultaneously provides support to the Customer Service Manager by coaching and guiding Customer Service Representatives aligned to a business unit or area, participating in strategic initiatives...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 1 day ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 1 day ago
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
- Suwanee, GA (14 miles from Dunwoody, GA)
- 2 days ago
- Suwanee, GA (14 miles from Dunwoody, GA)
- 2 days ago
As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the...
Senior Client Success Manager - Programmatic
- Atlanta, GA (16 miles from Dunwoody, GA)
- 3 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 3 days ago
Senior Client Success Manager - Programmatic at Zeta Global Florida, United States; Georgia, United States WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages...
- Chamblee, GA (6 miles from Dunwoody, GA)
- 3 days ago
- Chamblee, GA (6 miles from Dunwoody, GA)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 3 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Services Manager- Premier Team
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 3 days ago
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 3 days ago
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...
Call Center Supervisor - Customer Care
- Marietta, GA (13 miles from Dunwoody, GA)
- 4 days ago
- Marietta, GA (13 miles from Dunwoody, GA)
- 4 days ago
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
General information Job Title Customer Service Supervisor Date Tuesday, June 17, 2025 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 21.25 Full/Part Time Full Time Exempt...
Vice President, Relationship Manager - Client Service
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
About this role About BlackRock BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
Work at Purchasing Power Position: Customer Care Supervisor Location: Atlanta/Hybrid work model Who Are We: Purchasing Power (corp.purchasingpower.com) We are an Atlanta-based voluntary benefit...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 5 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Demographic Data for Dunwoody, GA
Moving to Dunwoody, GA? Find some basic demographic data about Dunwoody, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Dunwoody, GA
Highest Education Level
Customer Service Managers in Dunwoody, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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