Customer Service Analyst Jobs in Dunwoody, GA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Billing & Customer Support Analyst
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 2 days ago
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 2 days ago
Company Details At Berkley Program Specialists, we are dedicated exclusively to program business and excel at partnering with program administrators who possess significant underwriting expertise...
Customer Success Analyst (Technology/Financial Vertical)
- Atlanta, GA (16 miles from Dunwoody, GA)
- 3 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 3 days ago
Customer Success Analyst (Technology/Financial Vertical) 2.5 2.5 out of 5 stars Atlanta, GA Remote $21.00 - $26.50 an hour First Advantage 29 reviews $21.00 - $26.50 an hour Atlanta, GA, United...
Remote Work- Atlanta, GA (16 miles from Dunwoody, GA)
- 7 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 7 days ago
In addition to sales and call center management experience, the ideal candidate will be familiar with commercial credit card products and their value proposition....
Client Support Consultant/Customer Service Client Support Consultant/Customer Service
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 12 days ago
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 12 days ago
Client Support Consultant/Customer Service ADP 4.4 ( ) Alpharetta, GA Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 18 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 18 days ago
Since 1996, Surgical Information Systems ("SIS") has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and...
Technical Customer Support Analyst
- Duluth, GA (9 miles from Dunwoody, GA)
- 21 days ago
- Duluth, GA (9 miles from Dunwoody, GA)
- 21 days ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine...
Technical Customer Support Analyst
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 22 days ago
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 22 days ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine...
- Atlanta, GA (16 miles from Dunwoody, GA)
- 23 days ago
- Atlanta, GA (16 miles from Dunwoody, GA)
- 23 days ago
Support Center Analyst Job Employer Name:SpiderID: 13922483 Location: Atlanta, GeorgiaDate Posted: 1/9/2025 Wage: NegotiableCategory: Information Technology Job Code: 1327 Job Description: Support...
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 30+ days ago
- Alpharetta, GA (10 miles from Dunwoody, GA)
- 30+ days ago
Requisition ID: 6521 Job Title: Customer Service Analyst II Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services...
- College Park, GA (24 miles from Dunwoody, GA)
- 90+ days ago
- College Park, GA (24 miles from Dunwoody, GA)
- 90+ days ago
This position is responsible for using various data such as customer satisfaction reports, surveys, and complaint logs, Customer Service Analysts can develop strategies and techniques to enhance the...
Demographic Data for Dunwoody, GA
Moving to Dunwoody, GA? Find some basic demographic data about Dunwoody, GA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Dunwoody, GA
Highest Education Level
Customer Service Analysts in Dunwoody, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »