Customer Service Manager Jobs in Canton, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager (Power Generation / HVAC Equipment)
- Power Secure
- Canton, GA
- 19 hours ago
- Canton, GA
- 19 hours ago
A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships....
In PersonCall Center Supervisor - Customer Care
- RXO Inc.
- Marietta, GA (20 miles from Canton, GA)
- 23 hours ago
- Marietta, GA (20 miles from Canton, GA)
- 23 hours ago
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
In PersonManager Customer Care Operations
- PGA Tour Superstore
- Roswell, GA (15 miles from Canton, GA)
- 1 day ago
- Roswell, GA (15 miles from Canton, GA)
- 1 day ago
Oversee quality assurance programs including call monitoring, scoring, and calibration sessions....
In Person- Serenity Mental Health Centers
- Sandy Springs, GA (23 miles from Canton, GA)
- 2 days ago
- Sandy Springs, GA (23 miles from Canton, GA)
- 2 days ago
Customer Service Supervisor Location: Sandy Springs, GA Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonDirector of Client Service Operations
- Staff Financial Group
- Dunwoody, GA (21 miles from Canton, GA)
- 4 days ago
- Dunwoody, GA (21 miles from Canton, GA)
- 4 days ago
Back To Results Director of Client Service Operations Job Description We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two...
In Person- JBT MAREL CORPORATION
- Alpharetta, GA (15 miles from Canton, GA)
- 5 days ago
- Alpharetta, GA (15 miles from Canton, GA)
- 5 days ago
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of...
Hybrid- BJ's Wholesale Club
- Cumming, GA (19 miles from Canton, GA)
- 7 days ago
- Cumming, GA (19 miles from Canton, GA)
- 7 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- Jackson Healthcare
- Alpharetta, GA (15 miles from Canton, GA)
- 12 days ago
- Alpharetta, GA (15 miles from Canton, GA)
- 12 days ago
Overview Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Ingles Markets, Incorporated
- Cumming, GA (19 miles from Canton, GA)
- 19 days ago
- Cumming, GA (19 miles from Canton, GA)
- 19 days ago
Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations....
In PersonFull-Time Customer Service Supervisor
- KDS Kohl's, Inc.
- Marietta, GA (20 miles from Canton, GA)
- 20 days ago
- Marietta, GA (20 miles from Canton, GA)
- 20 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full Time- Johnson Controls International
- Roswell, GA (15 miles from Canton, GA)
- 21 days ago
- Roswell, GA (15 miles from Canton, GA)
- 21 days ago
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people,...
In Person- Staff Financial Group
- Roswell, GA (15 miles from Canton, GA)
- 21 days ago
- Roswell, GA (15 miles from Canton, GA)
- 21 days ago
Back To Results Customer Service Manager Job Description Large privately held Consumer Products Company is searching for a Manager of Customer Service to Join their team....
In PersonEntry-Level Customer Service Professional
- Staff Financial Group
- Kennesaw, GA (16 miles from Canton, GA)
- 30+ days ago
- Kennesaw, GA (16 miles from Canton, GA)
- 30+ days ago
Back To Results Entry-Level Customer Service Professional Job Description Entry-Level Customer Service Professional - Kennesaw, GA Company: - A Leading Medical Device Company Location: Kennesaw...
In PersonManaged Services Analyst I Fuel Operations Coordinator Customer Service (Overnight)
- PDI Technologies
- Alpharetta, GA (15 miles from Canton, GA)
- 30+ days ago
- Alpharetta, GA (15 miles from Canton, GA)
- 30+ days ago
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By...
In PersonDemographic Data for Canton, GA
Moving to Canton, GA? Find some basic demographic data about Canton, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Canton, GA
Highest Education Level
Customer Service Managers in Canton, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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