Customer Service Manager Jobs in Buford, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Customer Care Operations
- PGA Tour Superstore
- Roswell, GA (21 miles from Buford, GA)
- 1 day ago
- Roswell, GA (21 miles from Buford, GA)
- 1 day ago
Oversee quality assurance programs including call monitoring, scoring, and calibration sessions....
In PersonDirector of Client Service Operations
- Staff Financial Group
- Dunwoody, GA (20 miles from Buford, GA)
- 4 days ago
- Dunwoody, GA (20 miles from Buford, GA)
- 4 days ago
Back To Results Director of Client Service Operations Job Description We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two...
In Person- JBT MAREL CORPORATION
- Alpharetta, GA (16 miles from Buford, GA)
- 5 days ago
- Alpharetta, GA (16 miles from Buford, GA)
- 5 days ago
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of...
Hybrid- Lawrenceville, GA (10 miles from Buford, GA)
- 6 days ago
- Lawrenceville, GA (10 miles from Buford, GA)
- 6 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. C ustomer Service Coordinator Lawrenceville, GA 30043 12...
In Person- BJ's Wholesale Club
- Cumming, GA (15 miles from Buford, GA)
- 8 days ago
- Cumming, GA (15 miles from Buford, GA)
- 8 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- EssilorLuxottica Group
- Duluth, GA (11 miles from Buford, GA)
- 11 days ago
- Duluth, GA (11 miles from Buford, GA)
- 11 days ago
Requisition ID: 929692 Store #: E00858 Ops - Customer Svc - Admin FIELD Position: Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- FGXI Corporate
- Duluth, GA (11 miles from Buford, GA)
- 12 days ago
- Duluth, GA (11 miles from Buford, GA)
- 12 days ago
Requisition I D : 929692 Store #: E00858 Ops - Customer Svc - Admin FIELD Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
In Person- Jackson Healthcare
- Alpharetta, GA (16 miles from Buford, GA)
- 13 days ago
- Alpharetta, GA (16 miles from Buford, GA)
- 13 days ago
Overview Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps...
In PersonPT Nights and Weekends Customer Experience Manager
- Michaels Stores
- Tucker, GA (20 miles from Buford, GA)
- 15 days ago
- Tucker, GA (20 miles from Buford, GA)
- 15 days ago
Store - ATL-TUCKER, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimePatient Account Customer Service Coordinator
- Children's Healthcare of Atlanta
- Brookhaven, GA (24 miles from Buford, GA)
- 17 days ago
- Brookhaven, GA (24 miles from Buford, GA)
- 17 days ago
Patient Account Customer Service Coordinator Children's Healthcare of Atlanta - 4.1 Brookhaven, GA Job Details Full-time 1 day ago Qualifications Phone communication High school diploma or GED...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Snellville, GA (21 miles from Buford, GA)
- 21 days ago
- Snellville, GA (21 miles from Buford, GA)
- 21 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full Time- Johnson Controls International
- Roswell, GA (21 miles from Buford, GA)
- 21 days ago
- Roswell, GA (21 miles from Buford, GA)
- 21 days ago
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people,...
In Person- Staff Financial Group
- Roswell, GA (21 miles from Buford, GA)
- 21 days ago
- Roswell, GA (21 miles from Buford, GA)
- 21 days ago
Back To Results Customer Service Manager Job Description Large privately held Consumer Products Company is searching for a Manager of Customer Service to Join their team....
In PersonSenior Customer Service Manager
- Uline, Inc.
- Jefferson, GA (24 miles from Buford, GA)
- 26 days ago
- Jefferson, GA (24 miles from Buford, GA)
- 26 days ago
As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential....
In PersonDemographic Data for Buford, GA
Moving to Buford, GA? Find some basic demographic data about Buford, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Buford, GA
Highest Education Level
Customer Service Managers in Buford, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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