Call Center Representative Jobs in Buford, GA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Call Center Representative I - PBM

EHIM
Gainesville, GA (18 miles from Buford, GA)
6 days ago

Gainesville, GA (18 miles from Buford, GA)
6 days ago

Shift: 1:00PM - 10:00PM (Training is 9:00AM - 6:00PM for the first weeks) Note: Weekend availability is required for one weekend day per week Location: Onsite in Gainesville, GA Job Type:...

In Person

Corporate Lead Call Center Rep

EyeSouth Partners
Lawrenceville, GA (10 miles from Buford, GA)
8 days ago

Lawrenceville, GA (10 miles from Buford, GA)
8 days ago

Position Summary We are actively recruiting for a Corporate Lead Call Center Representative to join our growing team at Eye South Partners....

In Person

Patient Services Representative/Call Center

PrideStaff
Gainesville, GA (18 miles from Buford, GA)
13 days ago

Gainesville, GA (18 miles from Buford, GA)
13 days ago

Patient Services Representative/Call Center Shifts range from 9 am to 7 pm $16.00 SKILLS AND KNOWLEDGE: Exceptional Customer Service Attention to detail Experience & knowledge of prior...

In Person

Afternoon / Evening Call Center Representative

Travel Incorporated
Duluth, GA (11 miles from Buford, GA)
30+ days ago

Duluth, GA (11 miles from Buford, GA)
30+ days ago

Travel Consultant | Customer Service & Call Center Role Location: Remote (U.S.-based) Schedule: Full-time | Second Shift After Training Travel Incorporated is seeking customer-focused,...

Remote Full Time

Client Support Specialist - Greater Atlanta, GA Area (REMOTE)

Fidelity Investments
Alpharetta, GA (16 miles from Buford, GA)
45+ days ago

Alpharetta, GA (16 miles from Buford, GA)
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

Call-Center Customer Service Representative (USABlueBook) - Atlanta, GA

HD Supply
Tucker, GA (20 miles from Buford, GA)
60+ days ago

Tucker, GA (20 miles from Buford, GA)
60+ days ago

30339 Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF) Pay: $17.50-18hr DOE Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel High-Volume Call-Center...

In Person

Call Center Representative - Tucker, GA (Hybrid)

Gainwell Technologies
Tucker, GA (20 miles from Buford, GA)
60+ days ago

Tucker, GA (20 miles from Buford, GA)
60+ days ago

Summary As a Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being...

Hybrid

Call Center Representative

Payentry and MPAY
Norcross, GA (16 miles from Buford, GA)
90+ days ago

Norcross, GA (16 miles from Buford, GA)
90+ days ago

center experience a plus Benefits: Corporate Payroll Services offers a benefits package that includes Medical, Dental, Vision, Life and LTD coverage as well as a 401(k) plan....

In Person

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Demographic Data for Buford, GA

Moving to Buford, GA? Find some basic demographic data about Buford, GA below.

Median Age

Average Household Income

Home Value vs Household Income in Buford, GA

Local

National

Total Population

110,757

Number of Businesses

3,283

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Buford, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Buford, GA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Buford, GA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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