Customer Service Manager Jobs in Tampa, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL (5 miles from Tampa, FL)
- 1 day ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL (5 miles from Tampa, FL)
- 1 day ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
- St Petersburg, FL (16 miles from Tampa, FL)
- 8 hours ago
- St Petersburg, FL (16 miles from Tampa, FL)
- 8 hours ago
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
& Casualty license and Commercial Lines Coverage Specialist designation....
Customer Experience Manager - Victoria's Secret - The Shops at Wiregrass Ranch - Wesley Chapel, FL
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
FT Client Service Coordinator 05188
- Brandon, FL (10 miles from Tampa, FL)
- 2 days ago
- Brandon, FL (10 miles from Tampa, FL)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
CRISTO REY TAMPA SALESIAN HIGH SCHOOL Job Title: Client Relations Manager Reports To: Vice President of Corporate Work Study FTE/Classification: Full-time, exempt Salary Range: $45k-$55k Cristo...
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Client Service Coordinator - 005168
- Largo, FL (21 miles from Tampa, FL)
- 5 days ago
- Largo, FL (21 miles from Tampa, FL)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
You will be part of the firm's Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is...
Retail Customer Service Supervisor
- Oldsmar, FL (14 miles from Tampa, FL)
- 10 days ago
- Oldsmar, FL (14 miles from Tampa, FL)
- 10 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Services Manager - Commercial Lines
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 12 days ago
- Saint Petersburg, FL (16 miles from Tampa, FL)
- 12 days ago
POSITION SUMMARY: The ideal candidate will be extremely customer service oriented and will represent the agency with the highest ethical standards with a minimum of 5 to 7 years of industry...
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
General information Job Title Breeze Customer Service Supervisor/ FT/ TPA Date Monday, April 7, 2025 State Florida City Tampa Base Pay Rate: $ 21.00 Full/Part Time Full Time Exempt or Non-Exempt...
Demographic Data for Tampa, FL
Moving to Tampa, FL? Find some basic demographic data about Tampa, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Tampa, FL
Highest Education Level
Customer Service Managers in Tampa, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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