Customer Service Manager Jobs in Tampa, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL (5 miles from Tampa, FL)
- 1 day ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL (5 miles from Tampa, FL)
- 1 day ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
Title: Client Service Manager, Government Tampa, FL Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Tampa, FL VA hospital location...
- Thonotosassa, FL (15 miles from Tampa, FL)
- 3 days ago
- Thonotosassa, FL (15 miles from Tampa, FL)
- 3 days ago
Customer Service Coordinator (part of Nestle) 3.7 3.7 out of 5 stars Thonotosassa, FL 33592 Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all...
Customer Care Manager II (Wesley Chapel)
- Riverview, FL (11 miles from Tampa, FL)
- 3 days ago
- Riverview, FL (11 miles from Tampa, FL)
- 3 days ago
Responsible for customer satisfaction metrics related to customers serviced MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK SCOPE Decision Impact: Division Department Responsibility: Single...
About this role: Wells Fargo is seeking a Business Relationship Support Manager (CSM2) to cover the West Florida Market as part of the Commercial Bank. Learn more about the career areas and...
Customer Experience Manager - Victoria's Secret - Countryside - Clearwater, FL
- Clearwater, FL (19 miles from Tampa, FL)
- 6 days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 6 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Why Ryan? Hybrid Work Options Award-Winning Culture Generous Personal Time Off (PTO) Benefits 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) Monthly Gym Membership Reimbursement...
Company: Marsh McLennan Agency Description: Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the...
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
- Clearwater, FL (19 miles from Tampa, FL)
- 12 days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Vice President, Client Service Manager - Wealth Management
- Tampa, FL
- 12 days ago
- Tampa, FL
- 12 days ago
Vice President, Client Service Manager - Wealth Management At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's...
Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the...
Business Insurance Client Service Manager
- Clearwater, FL (19 miles from Tampa, FL)
- 13 days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 13 days ago
Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 15,000 of the industrys brightest talent drive our efforts to...
- Clearwater, FL (19 miles from Tampa, FL)
- 13 days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 13 days ago
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
- Tampa, FL (6 miles from Tampa, FL)
- 14 days ago
- Tampa, FL (6 miles from Tampa, FL)
- 14 days ago
As a Client Success Manager at Greenway Health, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients. You will be responsible for building strong...
Demographic Data for Tampa, FL
Moving to Tampa, FL? Find some basic demographic data about Tampa, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Tampa, FL
Highest Education Level
Customer Service Managers in Tampa, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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