Customer Service Manager Jobs in Orlando, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 1 day ago
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service. Develop an execute client retention strategies that...
Customer Care Manager ( Home Health Office Manager ) Job Winter Garden, FL
- Winter Garden, FL (12 miles from Orlando, FL)
- 5 days ago
- Winter Garden, FL (12 miles from Orlando, FL)
- 5 days ago
Apply Now Why Youll Love This Job The Customer Care Manager is responsible for managing the daily office task through direct support of field staff and coordination of office duties. Is the lead...
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Director, Client Service Executive
- Lake Mary, FL (15 miles from Orlando, FL)
- 5 days ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 5 days ago
Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service. Develop an execute client retention strategies that...
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 6 days ago
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 6 days ago
Store - ORL-ALTAMONTE SPRINGS, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Celebration, FL (21 miles from Orlando, FL)
- 7 days ago
- Celebration, FL (21 miles from Orlando, FL)
- 7 days ago
Leidos is hiring for a Customer Care Coordinator to oversee end-to-end responsibility for warranty and repair status activities and strategies for the Common Hardware Systems - 6th Generation...
- Kissimmee, FL (16 miles from Orlando, FL)
- 10 days ago
- Kissimmee, FL (16 miles from Orlando, FL)
- 10 days ago
The Director of Customer Service is a key leadership position responsible for the strategic direction and operational excellence of the Customer Service Division. The functions overseen by this...
Customer Care Coordinator Leidos 4.1 ( ) Orlando, FL Why you should apply for a job to Leidos : 4.1/5 in overall job satisfaction 4.3/5 in supportive management 70% say women are treated fairly...
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkManager Client Service and Product Support Manager Client Service and Product Support
- Maitland, FL (5 miles from Orlando, FL)
- 12 days ago
- Maitland, FL (5 miles from Orlando, FL)
- 12 days ago
Manager Client Service and Product Support ADP 4.4 ( ) Maitland, FL Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management...
Essential Job Functions The CSC functions include but are not limited to: Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion Must...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Winter Park, FL (3 miles from Orlando, FL)
- 15 days ago
- Winter Park, FL (3 miles from Orlando, FL)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Orlando, FL
Highest Education Level
Customer Service Managers in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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