Customer Service Representative Jobs in Orlando, FL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Service Rep(05012) - 10821 W. Colonial Dr
- Ocoee, FL (9 miles from Orlando, FL)
- 2 hours ago
- Ocoee, FL (9 miles from Orlando, FL)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative / Developer Support (On-Site)
- Lake Mary, FL (15 miles from Orlando, FL)
- 3 hours ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 3 hours ago
Job Title: Customer Service Representative / Developer Support (On-Site) Job Description Customer Service Representative / Developer Support (On-Site) answers general questions regarding the Developer...
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000 of the industrys brightest...
- Saint Cloud, FL (21 miles from Orlando, FL)
- 17 hours ago
- Saint Cloud, FL (21 miles from Orlando, FL)
- 17 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
We are a telemarketing company looking for motivated, career driven, dedicated individuals to be apart of our team. Our aim is to provide excellent customer service to our clients, to ensure...
As a Customer Care Preferred Dates Agent, you are responsible for supporting customer service-related projects to ensure a smooth and efficient experience for customers within Customer Care. This...
Requisition No: 855878 Agency: Department of Revenue Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005003 Pay Plan: Career Service Position Number: 73005003 Salary: $37,759.92 - $47,081.16 /...
Bilingual Customer Service Specialist (Spanish)
- Apopka, FL (11 miles from Orlando, FL)
- 1 day ago
- Apopka, FL (11 miles from Orlando, FL)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Pharmacy Customer Service Associate
- Winter Springs, FL (11 miles from Orlando, FL)
- 1 day ago
- Winter Springs, FL (11 miles from Orlando, FL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Bilingual Customer Account Representative
- Azalea Park, FL (4 miles from Orlando, FL)
- 2 days ago
- Azalea Park, FL (4 miles from Orlando, FL)
- 2 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where...
Bilingual Customer Account Representative
- Saint Cloud, FL (21 miles from Orlando, FL)
- 2 days ago
- Saint Cloud, FL (21 miles from Orlando, FL)
- 2 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
The Cart Attendant + Cashier's responsibility is to periodically ensure that our parking lot is presentable and shopping carts are available for customers. When not retrieving carts, he or she...
Customer Service - Self Storage Manager
- Union Park, FL (8 miles from Orlando, FL)
- 3 days ago
- Union Park, FL (8 miles from Orlando, FL)
- 3 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Orlando, FL
Highest Education Level
Customer Service Representatives in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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