Customer Service Manager Jobs in Cape Coral, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 5 hours ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 5 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 1 day ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Water/Wastewater Client Service Manager
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 9 days ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 9 days ago
Ardurra’s innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows...
Retail Customer Service Supervisor
- Estero, FL (18 miles from Cape Coral, FL)
- 12 days ago
- Estero, FL (18 miles from Cape Coral, FL)
- 12 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Naples, FL (24 miles from Cape Coral, FL)
- 19 days ago
- Naples, FL (24 miles from Cape Coral, FL)
- 19 days ago
Requisition ID : 63067 Title : Customer Success Manager, Sr. Division : Arthrex, Inc. (US01) Location: Remote Salary Range: Salary Minimum: $66,501.00 Salary Maximum: $115,000 **This position in...
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 30+ days ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 30+ days ago
PT Customer Service Manager Michaels Stores - 3.4 Fort Myers, FL Job Details Part-time Estimated: $28.7K - $39K a year 16 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid...
- Cape Coral, FL (8 miles from Cape Coral, FL)
- 30+ days ago
- Cape Coral, FL (8 miles from Cape Coral, FL)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Part Time
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 45+ days ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 45+ days ago
Store - FORT MYERS-DANIELS PKWY, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 60+ days ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 60+ days ago
The Courts Department is a vital part of the local court system, responsible for maintaining and protecting the integrity of the court case files, for the coordination of jurors, swearing in court...
Remote WorkClient Success Manager (Fluent Portuguese Required)
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 90+ days ago
- Fort Myers, FL (5 miles from Cape Coral, FL)
- 90+ days ago
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Demographic Data for Cape Coral, FL
Moving to Cape Coral, FL? Find some basic demographic data about Cape Coral, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cape Coral, FL
Highest Education Level
Customer Service Managers in Cape Coral, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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