Customer Service Manager Jobs in Bonita Springs, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Naples, FL (13 miles from Bonita Springs, FL)
- 2 days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 2 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Retail Customer Service Supervisor
- Estero, FL (5 miles from Bonita Springs, FL)
- 15 days ago
- Estero, FL (5 miles from Bonita Springs, FL)
- 15 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Naples, FL (13 miles from Bonita Springs, FL)
- 16 days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 16 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver...
- Naples, FL (13 miles from Bonita Springs, FL)
- 16 days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Naples, FL (13 miles from Bonita Springs, FL)
- 20 days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 20 days ago
Requisition ID: 63067 Title: Customer Success Manager, Sr. Division: Arthrex, Inc. (US01) Location: Remote Salary Range: Salary Minimum: $66.501,00 Salary Maximum: $115,000 **This position in...
- Naples, FL (6 miles from Bonita Springs, FL)
- 21 days ago
- Naples, FL (6 miles from Bonita Springs, FL)
- 21 days ago
Requisition ID : 63067 Title : Customer Success Manager, Sr. Division : Arthrex, Inc. (US01) Location: Remote Salary Range: Salary Minimum: $66,501.00 Salary Maximum: $115,000 **This position in...
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 45+ days ago
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 45+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Part Time
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 45+ days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 45+ days ago
Store - FORT MYERS-DANIELS PKWY, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 60+ days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 60+ days ago
The Courts Department is a vital part of the local court system, responsible for maintaining and protecting the integrity of the court case files, for the coordination of jurors, swearing in court...
Remote WorkClient Success Manager (Fluent Portuguese Required)
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 90+ days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 90+ days ago
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Demographic Data for Bonita Springs, FL
Moving to Bonita Springs, FL? Find some basic demographic data about Bonita Springs, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Bonita Springs, FL
Highest Education Level
Customer Service Managers in Bonita Springs, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »