Customer Service Manager Jobs in District of Columbia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Success Manager - D.C., Maryland, Virginia
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
First Due is seeking a tech-savvy leader to serve as a Client Success Manager supporting some of our nation's leading public safety agencies. As a CSM, you will manage the post-sale client...
Do you enjoy: Leading? Developing staff? Implementing and improving processes? Recruiting, training and evaluating staff members? Staying up-to-date with your industry? Collaboration and...
Do you enjoy: Leading? Developing staff? Implementing and improving processes? Recruiting, training and evaluating staff members? Staying up-to-date with your industry? Collaboration and...
About the team Zillows Agent Software and Advertising org is a collection of software and advertising solutions that focus on providing services to all real estate agents, teams, and brokers to...
Remote WorkAbout the team Zillows Agent Software and Advertising org is a collection of software and advertising solutions that focus on providing services to all real estate agents, teams, and brokers to...
Remote WorkLead Associate Account Director, Client Service, Agency
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Ad Operations Manager & Client Success Manager (Political Division)
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Ad Operations Manager & Client Success Manager (Political Division) Vaco $80,000.00 - $100,000.00 / yr United States, D.C., Washington Jun 07, 2025 Client: Media/Advertising Analytics Organization...
Strategic Customer Success Manager - Public Sector
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Store - DC-ALEXANDRIA, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Director, Client Service Risk - Global Digital and AI Risk
- Washington, DC
- 7 days ago
- Washington, DC
- 7 days ago
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your...
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Technical Customer Experience Manager- SLED/Healthcare
- Washington, DC
- 10 days ago
- Washington, DC
- 10 days ago
Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building...
Basic information Job Name: Client Service Coordinator Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position Summary...
Client Relations Manager HybridProfessional ServicesFull time Washington, District of Columbia, United States Description The Client Relations Manager will serve as the primary point of contact...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
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Salary for Customer Service Manager Jobs in District of Columbia
Highest Education Level
Customer Service Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Complaint Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Account Management
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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