Customer Service Manager Jobs in District of Columbia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Kiernan Trebach LLP
- Washington, DC
- 7 days ago
- Kiernan Trebach LLP
- Washington, DC
- 7 days ago
Ready to take your marketing career to the next level in a role where your ideas matter and your work gets noticed? Kiernan Trebach LLP, a multi-office defense litigation firm with a strong...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
service management....
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just...
Senior Staff Customer Success Manager, Norway (R3727)
- Washington, DC
- 18 days ago
- Washington, DC
- 18 days ago
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT...
Senior Staff Customer Success Manager, Netherlands (R3728)
- Washington, DC
- 18 days ago
- Washington, DC
- 18 days ago
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT...
Senior Staff Customer Success Manager, Taiwan (R3729)
- Washington, DC
- 18 days ago
- Washington, DC
- 18 days ago
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Washington, DC
- 28 days ago
- Washington, DC
- 28 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Title Account Manager, Hospital Data Insights Description U.S. News & World Report is a multifaceted digital media company dedicated to helping citizens, consumers, business leaders and policy...
Client Service Manager, Government - Washington, DC
- Washington, DC
- 45+ days ago
- Washington, DC
- 45+ days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
Client Success Manager - D.C., Maryland, Virginia
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
First Due is seeking a tech-savvy leader to serve as a Client Success Manager supporting some of our nation's leading public safety agencies. As a CSM, you will manage the post-sale client...
Senior Director, Client Success Manager (Legal Technology/Relativity) Technology Multiple Locations
- Washington, DC
- 90+ days ago
- Washington, DC
- 90+ days ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in...
Demographic Data for District of Columbia
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Salary for Customer Service Manager Jobs in District of Columbia
Highest Education Level
Customer Service Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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