Customer Service Manager Jobs in District of Columbia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - DC-CHEVY CHASE, DC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Washington, DC
- 7 days ago
- Washington, DC
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkOur dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in...
Customer Success Manager ID 2025-6391 Department Customer Service Position Type Regular Location US- Job Overview Our Customer Success Managers bring our purpose to life by guiding their assigned...
Manager Client Service Management CVS Health - 3.2 Washington, DC Job Details Full-time $54,300 - $159,120 a year 8 hours ago Benefits Employee stock purchase plan Health insurance Flexible...
We are seeking an experienced Deputy Customer Relationship Manager to support a complex IT operations program within the U.S. Department of Justice (DOJ). This on-site role supports day-to-day...
MAJOR PURPOSE OF THIS JOB: Responsible for client relationships, proactive customer service, and client retention per defined monthly/quarterly goals. Additionally, the Client Relations Manager...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator Georgetown University
- Washington, DC
- 12 days ago
- Washington, DC
- 12 days ago
Customer Service Coordinator Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and...
Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary,...
Georgetown University comprises two unique campuses in the nations capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just...
Compensation Range: $105,000-140,000 base + 10% bonus Location: Remote with occasional travel to Washington, D.C. and assigned customers, as needed. About Us: Inspiration Mobility is a company...
Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in District of Columbia
Highest Education Level
Customer Service Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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