Customer Service Manager Jobs in District of Columbia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Client Service Manager, Government - Washington, DC
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...
Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S....
IT Customer Support Manager Department Marketing Statement: Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the...
Our client is seeking a dynamic, people-first Customer Service Manager to lead a team of representatives and dispatchers....
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Hillcrest Children & Family Center is a non-profit organization dedicated to providing comprehensive mental health services to individuals in our community. We are committed to improving the lives...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Washington, DC
- 15 days ago
- Washington, DC
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Success Manager - D.C., Maryland, Virginia
- Washington, DC
- 16 days ago
- Washington, DC
- 16 days ago
First Due is seeking a tech-savvy leader to serve as a Client Success Manager supporting some of our nation's leading public safety agencies. As a CSM, you will manage the post-sale client...
Lead Associate Account Director, Client Service, Agency
- Washington, DC
- 17 days ago
- Washington, DC
- 17 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Ad Operations Manager & Client Success Manager (Political Division)
- Washington, DC
- 18 days ago
- Washington, DC
- 18 days ago
Ad Operations Manager & Client Success Manager (Political Division) Vaco $80,000.00 - $100,000.00 / yr United States, D.C., Washington Jun 07, 2025 Client: Media/Advertising Analytics Organization...
Strategic Customer Success Manager - Public Sector
- Washington, DC
- 18 days ago
- Washington, DC
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Store - DC-ALEXANDRIA, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Director, Client Service Risk - Global Digital and AI Risk
- Washington, DC
- 21 days ago
- Washington, DC
- 21 days ago
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
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Salary for Customer Service Manager Jobs in District of Columbia
Highest Education Level
Customer Service Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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