Customer Service Manager Jobs in District of Columbia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About the team Customer Support is the primary one-to-one interface between Zillow and our consumers. As the main point of contact, we ensure that the commitments made by the Zillow brand are...
Remote Work- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
The application window is expected to close on: 5/2/25. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
Position Summary Join our dynamic team as a Client Experience Manager (CXM), where you will play a pivotal role in managing client relationships, project oversight, and operational coordination to...
RELX INC Customer Success Manager in Washington , District Of Columbia Customer Success Manager Do you excel at building strong customer relationships and driving product adoption? Are you...
Pt time Customer Experience Manager- Nights and Weekends
- Washington, DC
- 8 days ago
- Washington, DC
- 8 days ago
Michaels Pt time Customer Experience Manager- Nights and Weekends in DC , Virginia Store - DC-FAIRFAX, VA Deliver a customer centric shopping experience by managing and delivering effective...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Washington, DC
- 13 days ago
- Washington, DC
- 13 days ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Washington, DC
- 23 days ago
- Washington, DC
- 23 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer service professional Bilingual/Spanish
- Washington, DC
- 24 days ago
- Washington, DC
- 24 days ago
Our client provides world-class identity theft and cybercrime protection for consumers. They are seeking bilingual/Spanish speaking candidates to grow with their team. Associates should have at...
Staff Technical Customer Experience Manager- Federal DOD
- Washington, DC
- 25 days ago
- Washington, DC
- 25 days ago
Nutanix Staff Technical Customer Experience Manager- Federal DOD in Washington , District Of Columbia Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a...
Looking for an opportunity to make a meaningful impact, come join GEICO in its transformation to be the disruptor and guide our next step in the stage of growth, be customer obsessed and results...
Staff Technical Customer Experience Manager/Architect- Federal
- Washington, DC
- 27 days ago
- Washington, DC
- 27 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Michaels Part Time Customer Experience Manager in DC , Virginia Store - DC-GAINESVILLE, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
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Salary for Customer Service Manager Jobs in District of Columbia
Highest Education Level
Customer Service Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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