Call Center Representative Jobs in District of Columbia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 6 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off)
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off) United States; Kansas City, Missouri; Des Moines, Iowa; Charleston, South Carolina; Schertz, Texas; San Antonio, Texas; Charlotte, North...
Remote WorkCustomer Care Associate (Blgl) - (25-CC-600012-016)
- Washington, DC
- 10 days ago
- Washington, DC
- 10 days ago
Preferred Skills & Qualifications Preferred Experience: Three (3) years of call center experience....
Preferred Skills & Qualifications Preferred Experience: Three (3) years of call center experience....
FULLY REMOTE Clearance Level: Secret Overview Responsible for providing exceptional customer service and support by promptly addressing inquiries, clarifying policies, and resolving issues in a...
Remote WorkCustomer Care Associate - Dispatching - (25-CC-600012-079)
- Washington, DC
- 20 days ago
- Washington, DC
- 20 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
Qualifications: Experience: 1-3 years of customer service or call center experience (must be on the resume)....
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC
- 22 days ago
- Washington, DC
- 22 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Consumer Services Specialist (Call Center- start date of 4/7)
- Washington, DC
- 25 days ago
- Washington, DC
- 25 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Washington , District Of Columbia We are currently hiring for our next call center class starting 4/7/2025 --Starting pay...
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our D.C. location....
Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in District of Columbia
Highest Education Level
Call Center Representatives in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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