Call Center Representative Jobs in District of Columbia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative I CTA
- SIC Standard Insurance Company - 3000
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a...
In PersonStrong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
In PersonCustomer Care Associate - Dispatching - (26-CC-600012-075)
- DC Water and Sewer Authority
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
In Person- Children's National Medical Center
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
In PersonRemote Healthcare Call Center Representative
- Conduent Incorporated
- Washington, DC
- 27 days ago
- Washington, DC
- 27 days ago
While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits....
RemoteSummary: High-volume inbound/outbound calls Crisis support / behavioral health exposure preferred Strong communication and de-escalation skills Responsibilities: Handle a large volume of inbound...
In PersonContact Center Representative - 1st Shift Part-Time
- Wawa Inc. (210515330)
- Washington, DC
- 30+ days ago
- Washington, DC
- 30+ days ago
Contact Center Representative - 1st Shift Part-Time (2 positions available) Location: Media, PA Available Schedules: - 1st Shift 9:00am-1:00pm (20 hours/week, weekends included) - 1st Shift...
Hybrid Part Time- BANK-FUND STAFF FED CREDIT
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International...
In PersonHelp Desk Agent / Call Center Specialist
- Able Services
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
The Help Desk Agent provides frontline customer service and technical support at the on-site International Monetary Fund (IMF) call center. This role is responsible for answering incoming calls,...
In PersonClient Support Specialist - Greater Washington DC Area (REMOTE)
- Fidelity
- Washington, DC
- 90+ days ago
- Washington, DC
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: DC, Marlton,...
In PersonDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in District of Columbia
Highest Education Level
Call Center Representatives in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »