Customer Service Representative Jobs in District of Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Job Title: Federal Account Liaison- Vaccines Location : Us Remote/Field About the Job This role serves as a liaison between home office-based departments (Internal Sales, Medical Affairs,...
Remote WorkAbout the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...
Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a**Bilingual Customer Service and Sales Representative working remotely**, you'll be a...
Remote WorkTemporary-Customer Service- Delta Sigma Theta Sorority
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
un Temporary-Customer Service- Delta Sigma Theta Sorority (Washington, DC) compensation: Compensation In the Description Scootaround, the leading provider of mobility rentals, is looking for two...
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the...
Remote WorkCustomer service Representative (Frederick) Runners inc English muffins way compensation: Will commensurate with experience employment type: job title: Customer Service We're Hiring: Customer Service...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
All you need for the Customer Care Representative role is: Must reside in Washington D.C. 1 year of Call Center experience 6 months Customer Service experience Basic typing/computer experience with...
Customer Service Rep Job Poster : Jobs Skills:Customer Service | Location: DC, Washington, United States Of America Views:1 You will report to the Customer Service Team Leader and be responsible...
Customer Service Representative Job Poster : Jobs Skills:Customer Service | Location: DC, Washington, United States Of America Views:2 Duties will include but are not limited to, checking stock on the...
Customer Service Assistant - Georgetown University Law Center Georgetown University
- Washington, DC
- 5 days ago
- Washington, DC
- 5 days ago
Customer Service Assistant - Georgetown University Law Center Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the...
Customer Service Assistant - Georgetown University Law Center
- Washington, DC
- 5 days ago
- Washington, DC
- 5 days ago
Georgetown University comprises two unique campuses in the nations capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just...
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
How Youll Contribute Who We Are Job Profile Summary The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus, the...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in District of Columbia
Highest Education Level
Customer Service Representatives in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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