Customer Service Representative Jobs in District of Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep/ Teller - $500 SIGN-ON BONUS
- Washington, DC
- 23 hours ago
- Washington, DC
- 23 hours ago
FVCbank Customer Service Representative/Teller - Job Description Title: Customer Service Representative/Teller Department(s): Branch / DC Reports to: Branch Manager $500 SIGN-ON BONUS PAID UPON SUCCESSFUL...
Part Time Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service)
- Washington, DC
- 23 hours ago
- Washington, DC
- 23 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Full Time Customer Service & E-Commerce Supervisor
- Washington, DC
- 23 hours ago
- Washington, DC
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Scheduler $45/hr + Paid Time Off Remote Position
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Now Hiring: Remote Customer Service Scheduler Pay: $45/hr + Full Benefits & Paid Time Off We are seeking a **Customer Service Scheduler** to assist with appointment coordination, client support,...
Remote WorkVirtual Customer Service Specialist $95K-$125K/SALARY + Benefits!
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Now Hiring: Virtual Customer Service Specialist Full-Time Remote Position Pay: $95,000 - $125,000/yr + Full Benefits & Paid Time Off We are looking for a **Virtual Customer Service Specialist** to...
Remote WorkWho We are. The McQuade Organization is proud to be one of the fastest-growing companies in America. With people nationwide, we are only as strong as the multicultural teams at the heart of our...
Remote WorkGarden Center with an environmental focus has openings in plant care, customer service, cashier, delivery, loading. Weekday and Weekend hours available. Machine loading experience helpful but we...
VP Customer Service - 90247775 - Washington (Onsite)
- Washington, DC
- 5 days ago
- Washington, DC
- 5 days ago
> Employees Apply Here" onclick="window.location.href = ' ';"/> VP Customer Service - 90247775 - Washington (Onsite) Date: Mar 19, 2025 Location: Washington, DC, US, 20001 Company: Amtrak Your...
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Experience Specialist I Employer ATCC Location Manassas, VA Start date Mar 12, 2025 categoriesView less categories Job Details Company Job Details Ready to shape the future of science and...
Remote WorkMichaels Retail- Customer Service Team Member in DC , Virginia Store - DC-RESTON, VA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all...
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the...
Lumen Customer Success Advocate II in Washington , District Of Columbia About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly,...
Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process....
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in District of Columbia
Highest Education Level
Customer Service Representatives in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- Order Entry
- First In, First Out
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Retail
- Friendliness
- Telephone Skills
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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