Customer Service Manager Jobs in Middletown, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Dover, DE (24 miles from Middletown, DE)
- 2 days ago
- Dover, DE (24 miles from Middletown, DE)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE (18 miles from Middletown, DE)
- 3 days ago
- Wilmington, DE (18 miles from Middletown, DE)
- 3 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 001220
- Christiana, DE (9 miles from Middletown, DE)
- 4 days ago
- Christiana, DE (9 miles from Middletown, DE)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- New Castle, DE (12 miles from Middletown, DE)
- 5 days ago
- New Castle, DE (12 miles from Middletown, DE)
- 5 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
FT Assistant Manager Customer Service
- North East, MD (16 miles from Middletown, DE)
- 5 days ago
- North East, MD (16 miles from Middletown, DE)
- 5 days ago
Category/Area of Expertise: Retail OperationsJob Requisition: 431328 Address: USA-MD-North East-2500 West Pulasky Hwy Store Code: Store 01363 Front End (7222349) Food Lion has been providing an...
Part Time Customer Experience Manager
- Newark, DE (9 miles from Middletown, DE)
- 5 days ago
- Newark, DE (9 miles from Middletown, DE)
- 5 days ago
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Wilmington, DE (18 miles from Middletown, DE)
- 7 days ago
- Wilmington, DE (18 miles from Middletown, DE)
- 7 days ago
We are looking for a motivated and team focused Customer Service Team Lead who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating...
Part Time Customer Experience Manager
- Wilmington, DE (18 miles from Middletown, DE)
- 7 days ago
- Wilmington, DE (18 miles from Middletown, DE)
- 7 days ago
Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...
Sr Customer Experience Manager
- Dover, DE (24 miles from Middletown, DE)
- 7 days ago
- Dover, DE (24 miles from Middletown, DE)
- 7 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Dover, DE (24 miles from Middletown, DE)
- 12 days ago
- Dover, DE (24 miles from Middletown, DE)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Manager Client Services - Onboarding
- Newark, DE (9 miles from Middletown, DE)
- 16 days ago
- Newark, DE (9 miles from Middletown, DE)
- 16 days ago
MANAGER CLIENT SERVICES East Coast Based (NYC or DE) Required: Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? This position leads the client and operational services activities of the...
Manager Client Services - Middle Market
- Newark, DE (9 miles from Middletown, DE)
- 16 days ago
- Newark, DE (9 miles from Middletown, DE)
- 16 days ago
MANAGER CLIENT OPERATIONS II East Coast Based (NYC or DE) Hybrid In-Office (4 Days per week) WHAT IS THE OPPORTUNITY? Leads the client and operational services activities of the Middle Market...
Customer Service Coordinator, Corporate
- Dover, DE (24 miles from Middletown, DE)
- 16 days ago
- Dover, DE (24 miles from Middletown, DE)
- 16 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Wilmington, DE (18 miles from Middletown, DE)
- 17 days ago
- Wilmington, DE (18 miles from Middletown, DE)
- 17 days ago
This job was posted by : For more information, please see: # Customer Service Supervisor : : Wilmington, DE : : : \$21.25 - \$28.70 an hour-Full-time : : : : **Soar with us at Wawa.** We...
Strategic Customer Success Manager - Public Sector
- Dover, DE (24 miles from Middletown, DE)
- 18 days ago
- Dover, DE (24 miles from Middletown, DE)
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Demographic Data for Middletown, DE
Moving to Middletown, DE? Find some basic demographic data about Middletown, DE below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Middletown, DE
Highest Education Level
Customer Service Managers in Middletown, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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