Customer Service Manager Jobs in Stratford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Customer Experience Manager
- Westport, CT (13 miles from Stratford, CT)
- 13 hours ago
- Westport, CT (13 miles from Stratford, CT)
- 13 hours ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Shelton, CT (5 miles from Stratford, CT)
- 18 hours ago
- Shelton, CT (5 miles from Stratford, CT)
- 18 hours ago
Seeking a dependable, customer-oriented Customer Service Manager to lead daily front-office and administrative operations in our Connecticut location, near Orange....
- Oxford, CT (13 miles from Stratford, CT)
- 2 days ago
- Oxford, CT (13 miles from Stratford, CT)
- 2 days ago
Client Services Manager, Simpson Healthcare OVERVIEW Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years....
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Stamford, CT (24 miles from Stratford, CT)
- 3 days ago
- Stamford, CT (24 miles from Stratford, CT)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Bethel, CT (17 miles from Stratford, CT)
- 3 days ago
- Bethel, CT (17 miles from Stratford, CT)
- 3 days ago
Eaton's IS AER FED division is currently seeking a Customer Service Manager. This position will be located at our Bethel, CT facility....
- New Haven, CT (11 miles from Stratford, CT)
- 4 days ago
- New Haven, CT (11 miles from Stratford, CT)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Financial Customer Service Professional
- Fairfield, CT (9 miles from Stratford, CT)
- 5 days ago
- Fairfield, CT (9 miles from Stratford, CT)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Danbury, CT (20 miles from Stratford, CT)
- 7 days ago
- Danbury, CT (20 miles from Stratford, CT)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Lead - Part-Time
- Stamford, CT (24 miles from Stratford, CT)
- 8 days ago
- Stamford, CT (24 miles from Stratford, CT)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Registered Financial Customer Service Professional
- Stamford, CT (24 miles from Stratford, CT)
- 12 days ago
- Stamford, CT (24 miles from Stratford, CT)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Milford, CT (4 miles from Stratford, CT)
- 13 days ago
- Milford, CT (4 miles from Stratford, CT)
- 13 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Stamford, CT (24 miles from Stratford, CT)
- 17 days ago
- Stamford, CT (24 miles from Stratford, CT)
- 17 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
Manager of Customer Service Quality and Training
- Milford, CT (4 miles from Stratford, CT)
- 30+ days ago
- Milford, CT (4 miles from Stratford, CT)
- 30+ days ago
Position Overview FCP Euro is looking for a dynamic Manager of Quality and Training to elevate the performance of our Customer Service team and help deliver a world-class experience to every...
MEP/PEP Client Service Manager
- Bridgeport, CT (6 miles from Stratford, CT)
- 30+ days ago
- Bridgeport, CT (6 miles from Stratford, CT)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Demographic Data for Stratford, CT
Moving to Stratford, CT? Find some basic demographic data about Stratford, CT below.
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Salary for Customer Service Manager Jobs in Stratford, CT
Highest Education Level
Customer Service Managers in Stratford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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