Customer Service Manager Jobs in Fairfield, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Director, Medical & Scientific Communications
- Oxford, CT (19 miles from Fairfield, CT)
- 13 hours ago
- Oxford, CT (19 miles from Fairfield, CT)
- 13 hours ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- Westport, CT (4 miles from Fairfield, CT)
- 16 hours ago
- Westport, CT (4 miles from Fairfield, CT)
- 16 hours ago
Title: Director of Client Services Location: Westport, CT Salary: $120,000 170,000 Contact: Paul Chatlos, ... Our client seeks a Director of Client Services to build and manage a team that works...
- Port Chester, NY (23 miles from Fairfield, CT)
- 2 days ago
- Port Chester, NY (23 miles from Fairfield, CT)
- 2 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
Customer Service Lead - Part-Time
- Orange, CT (14 miles from Fairfield, CT)
- 4 days ago
- Orange, CT (14 miles from Fairfield, CT)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- South Salem, NY (14 miles from Fairfield, CT)
- 4 days ago
- South Salem, NY (14 miles from Fairfield, CT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
PT Customer Experience Manager
- Westport, CT (4 miles from Fairfield, CT)
- 8 days ago
- Westport, CT (4 miles from Fairfield, CT)
- 8 days ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Commack, NY (23 miles from Fairfield, CT)
- 8 days ago
- Commack, NY (23 miles from Fairfield, CT)
- 8 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Rocky Point, NY (24 miles from Fairfield, CT)
- 9 days ago
- Rocky Point, NY (24 miles from Fairfield, CT)
- 9 days ago
FT Customer Experience Manager 3.4 3.4 out of 5 stars Rocky Point, NY Store - LI-ROCKY POINT, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
Customer Service Coordinator - Educational Technology
- Rye Brook, NY (23 miles from Fairfield, CT)
- 12 days ago
- Rye Brook, NY (23 miles from Fairfield, CT)
- 12 days ago
PRIMARY PERFORMANCE RESPONSIBILITIES: Design, implement and coordinate services for K-12 instructional and administrative software solutions. Organizes, prepares and conducts and/or supervises...
Client Service Coordinator - 005229
- Norwalk, CT (8 miles from Fairfield, CT)
- 12 days ago
- Norwalk, CT (8 miles from Fairfield, CT)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Stamford, CT (15 miles from Fairfield, CT)
- 14 days ago
- Stamford, CT (15 miles from Fairfield, CT)
- 14 days ago
Store - STAMFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator Join our award winning team, in providing vital home care services to seniors within our community. BENEFITS: +...
- Trumbull, CT (7 miles from Fairfield, CT)
- 14 days ago
- Trumbull, CT (7 miles from Fairfield, CT)
- 14 days ago
Key OperatorAt Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been...
Customer Service Supervisor (Front End Support)
- Huntington, NY (21 miles from Fairfield, CT)
- 16 days ago
- Huntington, NY (21 miles from Fairfield, CT)
- 16 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Greenwich, CT (20 miles from Fairfield, CT)
- 17 days ago
- Greenwich, CT (20 miles from Fairfield, CT)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Demographic Data for Fairfield, CT
Moving to Fairfield, CT? Find some basic demographic data about Fairfield, CT below.
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Salary for Customer Service Manager Jobs in Fairfield, CT
Highest Education Level
Customer Service Managers in Fairfield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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