Customer Service Manager Jobs in Enfield, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- RTX Corporation
- Silver Lane, CT (16 miles from Enfield, CT)
- 19 hours ago
- Silver Lane, CT (16 miles from Enfield, CT)
- 19 hours ago
What You Will Do: East Hartford Repair Operations (EHRO) is looking to fill an open position as the EHRO Customer Service Manager, leading the customer-facing team here in both CTRP and CTSC....
In PersonCustomer Success Manager in MI
- SS&C Technologies
- Windsor, CT (10 miles from Enfield, CT)
- 7 days ago
- Windsor, CT (10 miles from Enfield, CT)
- 7 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
In PersonCustomer Service Coordinator (Office, Admin, Administrative) - HomeCare
- Hartford HealthCare
- Vernon, CT (11 miles from Enfield, CT)
- 14 days ago
- Vernon, CT (11 miles from Enfield, CT)
- 14 days ago
Care/Call Center experience preferred....
In PersonFT Customer Experience Manager
- Michaels Stores
- West Springfield, MA (10 miles from Enfield, CT)
- 14 days ago
- West Springfield, MA (10 miles from Enfield, CT)
- 14 days ago
Store - WEST SPRINGFIELD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- Michaels Stores
- Avon, CT (20 miles from Enfield, CT)
- 14 days ago
- Avon, CT (20 miles from Enfield, CT)
- 14 days ago
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- River Valley Co-op
- Northampton, MA (24 miles from Enfield, CT)
- 22 days ago
- Northampton, MA (24 miles from Enfield, CT)
- 22 days ago
NORTHAMPTON Customer Service Manager The Customer Service Manager will provide a high level of service to River Valley Co-op's internal and external customers and will be responsible for building and...
In Person- BJ's Wholesale Club
- West Hartford, CT (19 miles from Enfield, CT)
- 23 days ago
- West Hartford, CT (19 miles from Enfield, CT)
- 23 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- Stop & Shop
- Springfield, MA (8 miles from Enfield, CT)
- 30+ days ago
- Springfield, MA (8 miles from Enfield, CT)
- 30+ days ago
Customer Service Manager 3.3 3.3 out of 5 stars 1600 Boston Road, Springfield, MA 01129 $64,800 - $97,200 a year Stop & Shop 6,345 reviews $64,800 - $97,200 a year Category/Area of Expertise: Retail...
In PersonTemporary Customer Service Coordinator - 587
- COCC
- Rocky Hill, CT (23 miles from Enfield, CT)
- 45+ days ago
- Rocky Hill, CT (23 miles from Enfield, CT)
- 45+ days ago
What we needWe're looking for a temporary Customer Service Coordinator for our electronic forms team, Monday-Friday from 8:30am-4:30pm for around 12 months. This role focuses on an XML project and...
In Person TemporaryCustomer Service Lead starting at $19 hourly
- Raymour & Flanigan
- Newington, CT (22 miles from Enfield, CT)
- 45+ days ago
- Newington, CT (22 miles from Enfield, CT)
- 45+ days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
In PersonArea Customer Service Coordinator
- Ricoh
- Rocky Hill, CT (23 miles from Enfield, CT)
- 45+ days ago
- Rocky Hill, CT (23 miles from Enfield, CT)
- 45+ days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- TruGreen
- Chicopee, MA (12 miles from Enfield, CT)
- 45+ days ago
- Chicopee, MA (12 miles from Enfield, CT)
- 45+ days ago
... Westover Rd, Chicopee, Massachusetts 01022 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
In PersonBIA - CT Customer Service Manager
- Arbella
- Avon, CT (20 miles from Enfield, CT)
- 45+ days ago
- Avon, CT (20 miles from Enfield, CT)
- 45+ days ago
We are currently looking for a motivated and self-driven individual to join our team as a Customer Service Manager in Connecticut....
In Person- Five Below
- Bloomfield, CT (12 miles from Enfield, CT)
- 60+ days ago
- Bloomfield, CT (12 miles from Enfield, CT)
- 60+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonInbound Call Center Manager / Team Lead - Finance Industry
- EXL
- Hartford, CT (14 miles from Enfield, CT)
- 90+ days ago
- Hartford, CT (14 miles from Enfield, CT)
- 90+ days ago
This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment....
In PersonDemographic Data for Enfield, CT
Moving to Enfield, CT? Find some basic demographic data about Enfield, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Enfield, CT
Highest Education Level
Customer Service Managers in Enfield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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