Customer Service Manager Jobs in Clinton, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Old Saybrook, CT (7 miles from Clinton, CT)
- 6 days ago
- Old Saybrook, CT (7 miles from Clinton, CT)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Patient Services Coordinator/Customer Service Coordinator - Now Hiring
- Westbrook, CT (3 miles from Clinton, CT)
- 30+ days ago
- Westbrook, CT (3 miles from Clinton, CT)
- 30+ days ago
Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery....
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success....
- Branford, CT (13 miles from Clinton, CT)
- 30+ days ago
- Branford, CT (13 miles from Clinton, CT)
- 30+ days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- North Haven, CT (17 miles from Clinton, CT)
- 45+ days ago
- North Haven, CT (17 miles from Clinton, CT)
- 45+ days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Services Manager / Assistant Director - AFL
- Cheshire, CT (23 miles from Clinton, CT)
- 60+ days ago
- Cheshire, CT (23 miles from Clinton, CT)
- 60+ days ago
AFL Client Services Manager / Assistant Director Position Description: The AFL Client Services Manager / Assistant Director plays a crucial leadership role in the Adult Family Living (AFL)...
Demographic Data for Clinton, CT
Moving to Clinton, CT? Find some basic demographic data about Clinton, CT below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Clinton, CT
Highest Education Level
Customer Service Managers in Clinton, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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