Customer Service Manager Jobs in Bethel, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Area Customer Service Coordinator
- Stamford, CT (23 miles from Bethel, CT)
- 2 days ago
- Stamford, CT (23 miles from Bethel, CT)
- 2 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator Stamford, CT (onsite)...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Milford, CT (21 miles from Bethel, CT)
- 4 days ago
- Milford, CT (21 miles from Bethel, CT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeSr Manager - Customer Service Technology in United States Of America, Connecticut, Orange
- Iberdrola Renewables
- Orange, CT (19 miles from Bethel, CT)
- 8 days ago
- Orange, CT (19 miles from Bethel, CT)
- 8 days ago
Sr Manager - Customer Service Technology Department: Information Technology Reports to: Director - IT Technology Location: In Office, Orange CT The base salary range for this position is dependent...
In Person- Arthur J. Gallagher & Co.
- Washington, CT (18 miles from Bethel, CT)
- 10 days ago
- Washington, CT (18 miles from Bethel, CT)
- 10 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our...
In Person- Gallagher
- Washington Depot, CT (21 miles from Bethel, CT)
- 13 days ago
- Washington Depot, CT (21 miles from Bethel, CT)
- 13 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Stamford, CT (23 miles from Bethel, CT)
- 13 days ago
- Stamford, CT (23 miles from Bethel, CT)
- 13 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Trumbull, CT (12 miles from Bethel, CT)
- 13 days ago
- Trumbull, CT (12 miles from Bethel, CT)
- 13 days ago
Required Morning, Evening and Weekend Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates...
In Person Full TimeCustomer Experience Manager PT
- Michaels Stores
- Ridgefield, CT (7 miles from Bethel, CT)
- 14 days ago
- Ridgefield, CT (7 miles from Bethel, CT)
- 14 days ago
Store - Ridgefield, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Whole Foods Market
- Stamford, CT (23 miles from Bethel, CT)
- 15 days ago
- Stamford, CT (23 miles from Bethel, CT)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Shelton, CT (14 miles from Bethel, CT)
- 20 days ago
- Shelton, CT (14 miles from Bethel, CT)
- 20 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
Hybrid- North Mill Equipment Finance
- Norwalk, CT (17 miles from Bethel, CT)
- 20 days ago
- Norwalk, CT (17 miles from Bethel, CT)
- 20 days ago
Customer Service Manager - $50,000 $65,000 / Annually – hybrid NJ, CT Financial Leasing Company Job Summary The Customer Service Manager leads and supports the customer service team to ensure a highquality...
In Person- Spectrum
- Stamford, CT (23 miles from Bethel, CT)
- 24 days ago
- Stamford, CT (23 miles from Bethel, CT)
- 24 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
In Person- Gallagher
- Danbury, CT (4 miles from Bethel, CT)
- 30+ days ago
- Danbury, CT (4 miles from Bethel, CT)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Knights of Columbus
- New Haven, CT (24 miles from Bethel, CT)
- 30+ days ago
- New Haven, CT (24 miles from Bethel, CT)
- 30+ days ago
#LI-Hybrid Overview The Customer Service Manager position is a key driver in the overall service model utilized within Insurance Operations....
Hybrid- Casella Waste Systems, Inc.
- Hopewell Junction, NY (23 miles from Bethel, CT)
- 30+ days ago
- Hopewell Junction, NY (23 miles from Bethel, CT)
- 30+ days ago
Position Summary Customer Service Supervisor responds to phone or email, non-technical service requests from customers. The supervisor monitors daily workflow and ensures that correct procedures...
In PersonDemographic Data for Bethel, CT
Moving to Bethel, CT? Find some basic demographic data about Bethel, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Bethel, CT
Highest Education Level
Customer Service Managers in Bethel, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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