Customer Service Manager Remote & Hybrid Only Jobs in Colorado

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-4 of 4 Jobs

EverPro - Customer Success Manager (Remote, US)

  • EverCommerce
  • Denver, CO
  • 1 day ago
  • Denver, CO
  • 1 day ago

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+...

Remote

Commercial Lines Client Service Manager

  • Gallagher
  • Denver, CO
  • 13 days ago
  • Denver, CO
  • 13 days ago

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...

Hybrid

Financial Customer Service Professional - Denver

  • Empower Annuity Insurance Company of America
  • Greenwood Village, CO
  • 25 days ago
  • Greenwood Village, CO
  • 25 days ago

center experience A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention...

Hybrid

Client Service Director

  • Gallagher
  • Greenwood Village, CO
  • 60+ days ago
  • Greenwood Village, CO
  • 60+ days ago

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...

Hybrid

Demographic Data for Colorado

Moving to Colorado? Find some basic demographic data about Colorado below.

Local
National
5,773,997
178,799

Customer Service Manager Online Courses and Training Opportunities

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Customer Services
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Customer service
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Customer Service
aIt takes months to find a customer, one second to lose one.a_x009d_ a Vince Lombardi Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also...
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Salary for Customer Service Manager Jobs in Colorado

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Colorado offer the following education background
Bachelor's Degree
38.2%
High School or GED
20.4%
Associate's Degree
14.3%
Master's Degree
12.1%
Vocational Degree or Certification
10.9%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Colorado
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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