Call Center Representative Jobs in Colorado
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (Bilingual Preferred) - Part Time 30 Hours Starting Pay Range: $16.33 - $19.21 an hour Pueblo Community Health Center offers a flexible benefits program to full-time and part-time...
We're looking for passionate, customer-focused individuals to join our team in Englewood, CO as inbound Member Services Agents! In this role, you'll: Handle inbound calls related to Good Sam...
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Denver, CO....
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkProvides and promotes a professional, high quality, front line customer focused telephone service to all callers. Provides products and services information to customers and will accept ownership...
Call Center Customer Service Representative
- Colorado Springs, CO
- 7 days ago
- Colorado Springs, CO
- 7 days ago
Qualifications 1+ years of recent experience as a Call Center Representative or in an administrative role Minimum typing speed of 40 WPM Medical setting experience is a plus but not required Strong...
Apply now to join the world of VIBE DINING as a key part of the guest experience! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call...
Contact Center Representative-Spanish-Bilingual Preferred
- Arvada, CO
- 8 days ago
- Arvada, CO
- 8 days ago
The Contact Center Representative is responsible for providing exceptional service and assistance to members and potential members via telephone to identify their needs and potential cross sell...
Triage Call Center Technician Fort Collins, CO Description Who We Are At the Eye Center of Northern Colorado, a Panorama Eyecare company, we are not just a team; we are a community of dedicated...
Responsibilities for Remote Call Center Representative: Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote WorkSenior Contact Center Representative - Business Banking Support
- Denver, CO
- 16 days ago
- Denver, CO
- 16 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkEmergency Call Center Specialist (421837) 3.9 3.9 out of 5 stars Lafayette, CO 80026 IDR is seeking an Emergency Call Center Specialist join one of our top healthcare clients onsite in Denver, CO....
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
Experience in a fast-paced call center as a Call Center Representative desired, but not required. Healthcare experience desired, but not required....
SEIU Local 105 - $26.86 - $39.39 “May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the...
Demographic Data for Colorado
Moving to Colorado? Find some basic demographic data about Colorado below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Colorado
Highest Education Level
Call Center Representatives in Colorado offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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