Customer Service Manager Jobs in Sheridan, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager (Hybrid Opportunity)
- Wealth Enhancement Group Acquisition
- Denver, CO (9 miles from Sheridan, CO)
- 3 hours ago
- Denver, CO (9 miles from Sheridan, CO)
- 3 hours ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
HybridPart Time Customer Experience Manager
- Michaels Stores
- Lakewood, CO (3 miles from Sheridan, CO)
- 1 day ago
- Lakewood, CO (3 miles from Sheridan, CO)
- 1 day ago
Store - DEN-LAKEWOOD, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Whole Foods
- Superior, CO (22 miles from Sheridan, CO)
- 1 day ago
- Superior, CO (22 miles from Sheridan, CO)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In Person- Aurora, CO (10 miles from Sheridan, CO)
- 1 day ago
- Aurora, CO (10 miles from Sheridan, CO)
- 1 day ago
Residential Window Installation Company has an opening for a Customer Care Coordinator Duties Include: Correspondence: Incoming/Outgoing Calls, Email Data Entry; Managing Excel spreadsheets...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Westminster, CO (12 miles from Sheridan, CO)
- 1 day ago
- Westminster, CO (12 miles from Sheridan, CO)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeEverPro - Customer Success Manager (Remote, US)
- EverCommerce
- Denver, CO (9 miles from Sheridan, CO)
- 1 day ago
- Denver, CO (9 miles from Sheridan, CO)
- 1 day ago
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+...
RemoteCustomer Service Supervisor - Full Time
- Whole Foods
- Lakewood, CO (3 miles from Sheridan, CO)
- 2 days ago
- Lakewood, CO (3 miles from Sheridan, CO)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeSystem Customer Service Manager
- Frontier Airlines
- Denver, CO (9 miles from Sheridan, CO)
- 6 days ago
- Denver, CO (9 miles from Sheridan, CO)
- 6 days ago
Housed in the System Operations Control Center and as required by the DOT’s Enhanced Passenger Protection Act, the System Customer Service Manager (SCSM) is responsible for the planning and coordination...
In Person- Autodesk
- Denver, CO (9 miles from Sheridan, CO)
- 8 days ago
- Denver, CO (9 miles from Sheridan, CO)
- 8 days ago
Job Requisition ID # 26WD98378 Position Overview Autodesks Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a...
In PersonArea Customer Service Coordinator
- Denver, CO (9 miles from Sheridan, CO)
- 12 days ago
- Denver, CO (9 miles from Sheridan, CO)
- 12 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Office Services Coordinator Denver, CO (Onsite) Work...
In PersonManager, Customer Service (APA)
- Mystic Jet Center, LLC
- Englewood, CO
- 13 days ago
- Englewood, CO
- 13 days ago
The Customer Service Manager is responsible for the daytoday leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team....
In PersonCommercial Lines Client Service Manager
- Gallagher
- Denver, CO (9 miles from Sheridan, CO)
- 13 days ago
- Denver, CO (9 miles from Sheridan, CO)
- 13 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
Hybrid- Justrite Safety Group
- Broomfield, CO (19 miles from Sheridan, CO)
- 13 days ago
- Broomfield, CO (19 miles from Sheridan, CO)
- 13 days ago
The Contribution You’ll bring to this Role: The Customer Service Manager – Motion Safety is responsible for leading the customer service function at our Broomfield location....
In PersonCustomer Care Coordinator-Order Experience I
- United Seating & Mobility
- Aurora, CO (10 miles from Sheridan, CO)
- 14 days ago
- Aurora, CO (10 miles from Sheridan, CO)
- 14 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
In Person- The Trade Desk
- Denver, CO (9 miles from Sheridan, CO)
- 14 days ago
- Denver, CO (9 miles from Sheridan, CO)
- 14 days ago
The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps...
In PersonDemographic Data for Sheridan, CO
Moving to Sheridan, CO? Find some basic demographic data about Sheridan, CO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Sheridan, CO
Highest Education Level
Customer Service Managers in Sheridan, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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