Customer Service Manager Jobs in Castle Rock, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Part Time Customer Experience Manager
- Michaels Stores
- Lakewood, CO (24 miles from Castle Rock, CO)
- 1 day ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 1 day ago
Store - DEN-LAKEWOOD, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Supervisor - Full Time
- Whole Foods
- Lakewood, CO (24 miles from Castle Rock, CO)
- 3 days ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeRecreation Facilities Customer Service Lead
- Town of Castle Rock, CO
- Castle Rock, CO
- 4 days ago
- Castle Rock, CO
- 4 days ago
This posting is set to close Monday, June 1st, 2026, EOB. The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make...
In Person- Whole Foods Market
- Castle Rock, CO
- 6 days ago
- Castle Rock, CO
- 6 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonStore Customer Service Supervisor / Keyholder New Store Opening
- Fine Wines & Spirits of North Texas LLC
- Lakewood, CO (24 miles from Castle Rock, CO)
- 15 days ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 15 days ago
About the Role As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class...
In Person- Plastic Molding Technology LLC
- Centennial, CO (21 miles from Castle Rock, CO)
- 17 days ago
- Centennial, CO (21 miles from Castle Rock, CO)
- 17 days ago
Customer Success Manager Plastic Molding Technology LLC - 2.5 Centennial, CO Job Details Full-time $83,000 - $117,000 a year 15 hours ago Qualifications Managing customer accounts ERP systems...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Monument, CO (14 miles from Castle Rock, CO)
- 30+ days ago
- Monument, CO (14 miles from Castle Rock, CO)
- 30+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimeDemographic Data for Castle Rock, CO
Moving to Castle Rock, CO? Find some basic demographic data about Castle Rock, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Castle Rock, CO
Highest Education Level
Customer Service Managers in Castle Rock, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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