Customer Service Manager Jobs in Castle Rock, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Lakewood, CO (24 miles from Castle Rock, CO)
- 6 hours ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 6 hours ago
Overview At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count” Responsibilities What CubeSmart Self Storage offers: Weekly Pay -...
- Lakewood, CO (24 miles from Castle Rock, CO)
- 10 hours ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 10 hours ago
Job Description: Lead the Way as a Customer Success Manager! Are you passionate about helping customers and building strong relationships? Join us as a Customer Success Manager! You'll be the...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Littleton, CO (22 miles from Castle Rock, CO)
- 1 day ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Registered Financial Customer Service Professional
- Littleton, CO (22 miles from Castle Rock, CO)
- 5 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkSenior Manager, Customer Service and Sales & Distribution
- Littleton, CO (22 miles from Castle Rock, CO)
- 5 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 5 days ago
Experience in/demonstrated knowledge of Customer Service management practices. Experience in export/import documentation requirements....
- Littleton, CO (22 miles from Castle Rock, CO)
- 8 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 8 days ago
We need a Customer Service Manager whos quick on their feet, thrives under pressure, and delivers every interaction with speed, accuracy, and a smile....
- Parker, CO (13 miles from Castle Rock, CO)
- 14 days ago
- Parker, CO (13 miles from Castle Rock, CO)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. S UMMARY OF J OB P URPOSE...
- Littleton, CO (22 miles from Castle Rock, CO)
- 14 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 14 days ago
Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nations largest wine and spirits wholesalers. Our...
Client Service Coordinator - 001457
- Littleton, CO (22 miles from Castle Rock, CO)
- 20 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 20 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Success Manager - Cybersecurity
- Centennial, CO (21 miles from Castle Rock, CO)
- 26 days ago
- Centennial, CO (21 miles from Castle Rock, CO)
- 26 days ago
Position: Customer Success Manager - Cybersecurity Job Description: Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution...
- Littleton, CO (22 miles from Castle Rock, CO)
- 28 days ago
- Littleton, CO (22 miles from Castle Rock, CO)
- 28 days ago
...5 Dumont Way, Littleton, Colorado 80125 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus...
PT Customer Experience Manager for Parker Michaels location
- Parker, CO (13 miles from Castle Rock, CO)
- 30+ days ago
- Parker, CO (13 miles from Castle Rock, CO)
- 30+ days ago
Store - DEN-PARKER, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Manager- Colorado
- Lakewood, CO (24 miles from Castle Rock, CO)
- 30+ days ago
- Lakewood, CO (24 miles from Castle Rock, CO)
- 30+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Lakewood, Colorado. The Client Service Manager plays a vital role in developing client...
Demographic Data for Castle Rock, CO
Moving to Castle Rock, CO? Find some basic demographic data about Castle Rock, CO below.
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Salary for Customer Service Manager Jobs in Castle Rock, CO
Highest Education Level
Customer Service Managers in Castle Rock, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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