Customer Service Manager Jobs in West Covina, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Airport Customer Service Supervisor - LGB
- Long Beach, CA (24 miles from West Covina, CA)
- 3 hours ago
- Long Beach, CA (24 miles from West Covina, CA)
- 3 hours ago
General information Job Title Airport Customer Service Supervisor - LGB Date Monday, June 30, 2025 Entity Unifi Aviation, LLC State California City Long Beach Base Pay Rate: $ 20.50 Full/Part Time...
Client Service Manager, Strategic Accounts
- Santa Ana, CA (22 miles from West Covina, CA)
- 1 day ago
- Santa Ana, CA (22 miles from West Covina, CA)
- 1 day ago
Job Summary: This role requires someone who can confidently manage complex renewal processes while navigating a fast-paced, high-demand environment. The ideal candidate will be proactive in...
Customer Service-Admin Assistant
- Los Angeles, CA (18 miles from West Covina, CA)
- 4 days ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 4 days ago
un Customer Service-Admin Assistant (palms) Miller & Desatnik Management MOTOR near PALMS compensation: TBD employment type: experience level: entry level job title: Customer Service-Admin...
- Anaheim, CA (15 miles from West Covina, CA)
- 4 days ago
- Anaheim, CA (15 miles from West Covina, CA)
- 4 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Los Angeles, CA (18 miles from West Covina, CA)
- 5 days ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Customer Service Supervisor
- Ontario, CA (16 miles from West Covina, CA)
- 6 days ago
- Ontario, CA (16 miles from West Covina, CA)
- 6 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Experience Manager - Victoria's Secret - Montclair - Montclair, CA
- Montclair, CA (13 miles from West Covina, CA)
- 6 days ago
- Montclair, CA (13 miles from West Covina, CA)
- 6 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Airport Customer Service Supervisor - SNA
- Santa Ana, CA (22 miles from West Covina, CA)
- 7 days ago
- Santa Ana, CA (22 miles from West Covina, CA)
- 7 days ago
General information Job Title Airport Customer Service Supervisor - SNA Date Monday, June 23, 2025 Entity Unifi Aviation, LLC State California City Orange County Base Pay Rate: $ 20.50 Full/Part...
Customer Service Lead - Part-Time
- Cerritos, CA (16 miles from West Covina, CA)
- 8 days ago
- Cerritos, CA (16 miles from West Covina, CA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Warehouse Customer Service Team Lead
- Carson, CA (24 miles from West Covina, CA)
- 8 days ago
- Carson, CA (24 miles from West Covina, CA)
- 8 days ago
Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Mon-Friday 8am-4:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...
- Los Angeles, CA (18 miles from West Covina, CA)
- 8 days ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 8 days ago
Customer Experience Manager compensation: $20-$30/hour (Part-time) We're looking for a warm, proactive, and customer-obsessed Customer Experience Manager to ensure every client interaction is...
Client Service Manager - Water/Wastewater
- Irvine, CA (24 miles from West Covina, CA)
- 8 days ago
- Irvine, CA (24 miles from West Covina, CA)
- 8 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Part-Time Customer Experience Manager
- Tustin, CA (23 miles from West Covina, CA)
- 9 days ago
- Tustin, CA (23 miles from West Covina, CA)
- 9 days ago
Store - LA-TUSTIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager
- La Habra, CA (9 miles from West Covina, CA)
- 9 days ago
- La Habra, CA (9 miles from West Covina, CA)
- 9 days ago
Store - LA-LA HABRA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- La Mirada, CA (11 miles from West Covina, CA)
- 10 days ago
- La Mirada, CA (11 miles from West Covina, CA)
- 10 days ago
Location: Onsite in La Mirada, CA Base Salary Range: $100,000-$120,000 This role is not eligible for visa sponsorship Your Job Georgia-Pacific is seeking an innovative and driven Customer Service Manager...
Demographic Data for West Covina, CA
Moving to West Covina, CA? Find some basic demographic data about West Covina, CA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in West Covina, CA
Highest Education Level
Customer Service Managers in West Covina, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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