Customer Service Manager Jobs in Sunnyvale, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 1 day ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 1 day ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Client Service Coordinator - 000073
- Santa Cruz, CA (23 miles from Sunnyvale, CA)
- 1 day ago
- Santa Cruz, CA (23 miles from Sunnyvale, CA)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- San Leandro, CA (23 miles from Sunnyvale, CA)
- 2 days ago
- San Leandro, CA (23 miles from Sunnyvale, CA)
- 2 days ago
Customer Service Supervisor Call Center & Customer Service $ 55240 - $ 62400 / Year location_on San Leandro, California work_outline Direct Hire favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Director of Client Services - Bay Area (Cloud & Software Consulting) We're hiring on behalf of a cutting-edge consultancy that supports global clients from Fortune 500 giants to fast-scaling...
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
Director of Client Services and Solutions Consulting
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 3 days ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 3 days ago
Vibe Talent is partnering with a leading technical consulting firm to find an experienced Director of Client Services to join their team. This is a high-impact role for a strategic leader who...
- Hayward, CA (19 miles from Sunnyvale, CA)
- 5 days ago
- Hayward, CA (19 miles from Sunnyvale, CA)
- 5 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Client Service Coordinator - 0073 Santa Cruz
- Santa Cruz, CA (23 miles from Sunnyvale, CA)
- 5 days ago
- Santa Cruz, CA (23 miles from Sunnyvale, CA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Milpitas, CA (11 miles from Sunnyvale, CA)
- 7 days ago
- Milpitas, CA (11 miles from Sunnyvale, CA)
- 7 days ago
As a Customer Support leader, you'll be on the front lines of enabling our company's continued growth trajectory by providing an exceptional support experience for our customers. This role will be...
- Campbell, CA (8 miles from Sunnyvale, CA)
- 7 days ago
- Campbell, CA (8 miles from Sunnyvale, CA)
- 7 days ago
Reports To Senior Director, Business Operations What You Will Be Doing Own the Sales Process: Optimize and scale the end-to-end sales process in a two-tier channel sales model, emphasizing best...
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 7 days ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 7 days ago
We're building an AI-powered insurance brokerage transforming the $900 billion commercial insurance market by automating processes that currently run on pre-internet systems. Our team brings...
- San Jose, CA (7 miles from Sunnyvale, CA)
- 8 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 8 days ago
Job Req ID: 26505 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data,...
- San Jose, CA (7 miles from Sunnyvale, CA)
- 8 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 8 days ago
Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- San Leandro, CA (23 miles from Sunnyvale, CA)
- 8 days ago
- San Leandro, CA (23 miles from Sunnyvale, CA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Experience Manager (GES West) 1429027
- San Jose, CA (7 miles from Sunnyvale, CA)
- 9 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 9 days ago
Application window is expected to close on 05/05/2025 What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco...
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Sunnyvale, CA
Highest Education Level
Customer Service Managers in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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