Customer Service Manager Jobs in Stockton, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Granite Construction Inc
- Stockton, CA
- 10 days ago
- Stockton, CA
- 10 days ago
Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our...
In PersonPosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonCustomer Service Lead CC, CA Job 218.26
- Dunn-Edwards Corporation
- Tracy, CA (20 miles from Stockton, CA)
- 19 days ago
- Tracy, CA (20 miles from Stockton, CA)
- 19 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonCustomer Experience Manager CRH 5 ( ) Stockton, CA on company site for later Why you should apply for a job to CRH : 5/5 in overall job satisfaction 5/5 in supportive management 100% say women are...
In PersonCustomer Experience Manager (Stockton, CA, US, 95206)
- CRH Plc.
- Stockton, CA
- 45+ days ago
- Stockton, CA
- 45+ days ago
Job ID: 522903 Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of...
In PersonCustomer Service Coordinator- Service Writer
- Penske Truck Leasing
- Stockton, CA
- 60+ days ago
- Stockton, CA
- 60+ days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonDemographic Data for Stockton, CA
Moving to Stockton, CA? Find some basic demographic data about Stockton, CA below.
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Salary for Customer Service Manager Jobs in Stockton, CA
Highest Education Level
Customer Service Managers in Stockton, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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